Self-service Voice Response System

Credit Card

Services

• Enquire about application progress, credit line, account statement and rewarded points ;
• Make a card loss report;
• Make a repayment transfer;
• Acknowledge receipt;
• Change password, etc. .

Personal

Banking Services

• Enquire about accounts, transaction details and rewarded points;
• Report a card loss verbally;
• Make a transfer;
• Transfer between current and deposit accounts;
• Schedule transfer;
• Pay bills;
• Change password;
• Transfer between bank and securities accounts;
• Purchase T-bond;
• Buy and sell foreign exchange and fund;
• Handle “ Ease Fortune”, etc..

Corporate

Banking Services

• Enquire about account balance, transaction details and funds;
• Change password, etc. .

Enquiries

• Enquire about online-banking receipt, fax information and certified check, etc. .

Operator Services

All Services

• Accept enquiries, deal will client suggestions.

Personal

Banking Services

• Report lost card verbally, enquire account balance, T-bond, wealth management, fund, loan account ;
• Transfer between current and deposit accounts;
• Transfers between deposit and wealth management accounts;
• Booking and purchasing of T-bonds and wealth management products, etc. .

Credit Card

Services

• Enquire about application progress, accounts, transactions and rewarded points;
• Open card;
• Report card loss;
• Set / cancel transaction password;
• Set / cancel SMS services;
• Re-set enquiry password;
• Set / remove account control;
• Replace (reissue) card;
• Re-send password letter and account statement;
• Change personal information;
• Close account;
• Adjust credit line and account;
• Cash-in rewarded points;
• Change direct debit account No.;
• Buy and sell foreign exchange, etc. .

Enquiries

• Enquire about interest rates, foreign exchange market rates and fund net value;
• Trial calculations for deposit and loan rate, etc. .