On November 11, the “11·11” Shopping Carnival of Taobao.com attracted the visit of 213 million independent users in total. The orders placed totaled 105.8 million, with a gross sales volume hitting RMB 19.1 billion, a record high in the history of internet shopping around the world. Internet shopping has increasingly become one of the mainstream shopping methods of Chinese.
With the growing internet shopping group and internet trading scale, the security of online trading becomes a more significant problem. Domestic internet shopping platforms are relatively mature, including Taobao.com, JOYO.com, vancl .com, and 360buy.com, etc. To finish a transaction, one must input the information of his or her credit card, such as card number, valid term, CVV2, transaction password and dynamic password. In this way, the security of account can be protected. Nonetheless, the procedure to handle a transaction in foreign currency at an overseas internet shopping platform is simpler, and internet users are not familiar with the qualification of internet shops. Hence, the risk is higher. Not long ago, Ms Ren encountered a trap of overseas internet shopping. Ms Ren took a fancy to a pair of shoes of a famous brand, which boasted a novel style with a preferential price, at an internet online shopping platform. Without second thought, she bought the shoes with her credit card via the online payment function. However, the internet shopping platform was proved to be a “phishing website”. Yet, Ms Ren took a tumble after she finished the transaction and felt very regretful. How to ensure the safety and reliability of overseas internet shopping is the question that many people who love oversea internet shopping and overseas agency purchase care the most.
In order to improve the security of overseas online payment of credit card and safeguard the interests of customers effectively, as early as 2008, Industrial Bank (IB) released the verification service for the security of online payment with credit cards (3D verification system for short) jointly with international organizations including VISA and MASTERCARD. Customers holding IB credit cards with VISA or MASTERCARD marks may log on the credit card website of IB (http://creditcard.cib.com.cn/card/index.html), click the “3D verification” link under the column “Life Assistant – Online Payment” to handle relevant security setup. And then, they can finish online transactions of overseas internet shopping safely in an assured manner.
Low threshold and fast registration
3D verification of IB is applicable to the holders of VISA and MASTERCARD credit cards of IB, and the verification covers online merchants participating in the 3D verification service. The registration is easy to operate. Customers can activate the service by clicking “Register Now -> input the credit card number applied for activation -> agree with the service agreement -> verify the identity of cardholder -> set the logon password and individualized information of 3D account -> finish the application procedure”.
Checking website for authenticity
After setting the “individualized information” according to the above process, customers may check whether the website of an overseas merchant where they do shopping is secure or not. If the trading website is a secure one that has joined the 3D verification service of the bank, the individualized information will pop out upon transaction, which can effectively prevent the credit card information of customers being intercepted by a “phishing website” and stolen by outlaws. Of course, customers may log on the credit card website of the bank to check or modify their individualized information according to their needs at any time.
Dynamic password providing multiplied security
The verification with dynamic SMS password (namely, the bank sends a random SMS password to the mobile phone number registered by a customer to check his or her identity) provides security protection for online transactions with credit cards. When the customer makes payment with an overseas merchant who has joined the 3D verification service of IB, he or she must input the dynamic SMS password and then finish the transaction. Compared with the traditional non-password trading model, the verification with dynamic SMS password boasts a higher level of security protection, and the verification method is very simple. Therefore, the customers of internet shopping can feel more assured.
Timely services and multiplied consideration
When the 3D internet transaction of a customer in foreign currency fails, the service staff of IB will call the customer at the earliest possible time to check whether the transaction is done by himself or herself, and help him or her to continue finishing the transaction. If the incorrect operation of a customer results in that the verification password for 3D transaction is locked, he or she may call the 24h customer service hotline “ 95561” at any time, and the customer service staff of the bank will unlock the password for the customer timely.