In 2016, Industrial Bank successfully intercepted 33 telecom frauds, protecting customers from over 18 million yuan loss.
“As the Spring Festival is drawing near, law breakers attempting to encroach bank customers by telecom fraud and other illegal approaches. All branches in operation of our bank have put into more effort to realize strict supervision. ” The Vice General Manager Sun Jianxin from Administration and Security Department of Industrial Bank told the reporter that, the proportion of telecom frauds in all bank cases has been on the increase in recent years. So the bank has adopted all kinds of measures to strictly prevent telecom frauds according to the features of these cases and criminal methods of law breakers.
“Taobao Refund” Fraud
Taking advantage of people’s greed, law breakers would use small favors as baits and defraud a large amount of money through telecom frauds. “Taobao Refund” targeting on-line shoppers is one of them.
Recent days, Hongxia (alias), a customer in Hongwu Subbranch of Nanjing Branch of Industrial Bank shopped on Taobao website and not long after that, she received a phone call from so-called “Taobao customer service”. “Taobao customer service”, polite in the phone, expressed that part of money of certain transaction would be refunded to Hongxia, and personal account and ID information were needed. With her heart palpitating with excitement, she didn’t realize it a telecom fraud well organized but log in the website link provided by the opposite side and insert information such as personal ID information, bank account and password according to the requirements of “Taobao Customer Service”. That night, when she inquired account information through bank customer service, she learned accidentally that her personal account never received so-called “refund” and over 200,000 yuan was transferred out of the bank account.
Every minute counts when recouping the loss. The lobby manager at Honghu Subbranch of Nanjing Branch of Industrial Bank tried his best to comfort the customer when learning related information and told the customer not to panic. The customer was reminded to change his password and reveal his text verification code to no one. Meanwhile, counter staff actively chased where the fund flowed. When they learned that the money still stayed in the account of China Merchants Bank, they immediately contacted Internal Security Team of Nanjing Public Security Bureau to initiate the “fast and linked mechanism to prevent telecom fraud” and to assist the customer to recover the fund. As a result, the account of the criminal suspect in China Merchants Bank was frozen, and we successfully retrieved over 200,000 for our customer.
The fraud of using a fake ID card to apply bank cards
To implement telecom fraud, law breakers use fake a ID card to apply for banks cards and Industrial Bank has strengthened the efforts to prevent such events.
Currently, a woman holding an ID card asked to open a bank card and activate Webprotect at Ningbo Branch of Industrial Bank. Careful counter personnel realized the woman with an accent of Northeastern Chinese, but holding an ID card of Gansu Province. After careful examination, the counter personnel found differences between the photo on ID card and the person present, so she notified the Public Security to check. It was found that photo in the system is obviously different from the woman applying for bank card. The counter personnel stalled her by claiming pick the Webprotect in warehouse and called the police at the same time. Security personnel also strengthen the covert surveillance and assist the police to capture the criminal suspect of fraudulent use of another person’s ID card to apply for bank cards when the police arrived. After the inspection of the police, they found a large amount of bank cards used for telecom fraud in the bag carried by criminal suspect and suspicious information about telecom fraud in her Wechat.
The Vice General Manager Sun Jianxin from Administration and Security Department of Industrial Bank explained that, with the rapid development of electronic banking and mobile Internet technology, Telecom fraud cases are happening with increasing frequency and fraudulent means emerge on after another. This bank has actively adopted countermeasures to cut off frauds strictly. “First is to increase the fraud prevention awareness of front line staff, especially counter staff, sum up cases and promote practical experience to block off frauds; second is to enhance fraud prevention promotion and education to customers and take various measures to promote fraud prevention knowledge for customers to prevent bank telecom fraud.”
In accordance with requirements of Notice on Related Affairs of Strengthening Payment and Settlement Management and Preventing New Types of Telecom Crimes, the bank further implemented the management of classification on accounts, enhanced the management on a real-name system and transfer and strengthened supervision on suspicious transaction. Also the bank further increased the promotion of preventing new types of telecom crimes and prevention awareness of all staff to protect the safety of customer funds.