1. What is the name of corporate mobile bank Client? Which mobile devices can be supported?
A: The name is Industrial Corporate Bank which supports android (cellphone version), iPhone and iPad.
2. How to open or close corporate mobile bank business?
A: Corporate operators can log on Internet banking and open or close the business in "customer service->open/close corporate mobile bank" by self-service. After opening, you can log on IB corporate mobile bank with your username, password and bundled cellphone number.
3. What are the username and password to log on corporate mobile bank?
A: Corporate mobile bank is the mobile Client of and interconnected with IB corporate Internet banking. The username and password are the same with those of corporate Internet banking.
4. How to reset logon password of corporate mobile bank?
A: If you opened single or double person version of corporate Internet banking, please contact the outlet in which you opened account to reset password; if you opened professional version of corporate Internet banking, just contact your administrator or director of corporate Internet banking to reset password.
5. How to change logon password of corporate mobile bank?
A: Corporate mobile bank is interconnected with corporate Internet banking, with the same user system, username and password. To change password, please log on corporate Internet banking and change in "customer service-change logon password".
6. How to set cellphone number for log on corporate mobile bank?
A: It shall be set when you open the function of corporate mobile bank. To facilitate your logon, you shall validate your cellphone number with SMS verification at first logon. Afterwards, the client will show the username directly based on cellphone number.
7. Which business can be handled at corporate mobile bank?
A: Functions put into operation this period including account inquiry, transaction details inquiry, investment and wealth management, business approval, IB info and to-do list. Investment and wealth management business includes wealth management products, structured deposit, fixed deposit, intelligent fixed posit, notice deposit and intelligent notice deposit.
8. Can administrator or director of professional corporate Internet banking log on corporate mobile bank?
A: No. It can be accessed only by corporate operator (including handler, reviewer and authorizer) of single person, double person and professional corporate Internet banking.
9. Which menu of corporate mobile banking shall I check for my holding and details of wealth management product, and with which menu can I cancel business of wealth management?
A: Corporate mobile banking enables consistent assets management, and provide "current account", "fixed account", "loan account", "my structured deposit", "my wealth management", "cancel wealth management" and "wealth management details" under "my account" function. You can check you holding of wealth management product under "my account"-"my wealth management", check wealth management details under "my account"-"wealth management details", cancel wealth management business in "cancel wealth management".
10. I am a reviewer or authorizer, why can't I find relevant role in using "fixed-current transfer", "wealth management product" and "structured deposit" of corporate mobile banking?
A: "fixed-current transfer", "wealth management product" and "structured deposit" are functions reserved for "handlers" who can create orders with such functions. Reviewer and authorizer may conduct approval via "to-do list" or "business approval". If reviewer or authorizer only needs to inquire about orders, they may inquire via "orders inquiry".
11. in "to-do list", "business approval" and "orders inquiry", why there are only orders of "fixed-current transfer" and "wealth management products"? Where can I check orders of "structured deposit"?
A: In this period, corporate mobile banking supports business of wealth management products, structured deposit, fixed deposit, intelligent fixed posit, notice deposit and intelligent notice deposit. Among which, orders for structured deposit, fixed deposit, intelligent fixed posit, notice deposit and intelligent notice deposit are classified as "fixed-current transfer" orders. To check orders for structured deposit, fixed deposit, intelligent fixed posit, notice deposit and intelligent notice deposit, please look up the category of "fixed-current transfer".
12. After clicked some functions, why it indicates "No access for single person version" or "You are not authorized or no current account available"?
A: Investment and wealth management business only supports level two and above business flow. Therefore single version has no access to investment and wealth management business. For investment and wealth management in professional version classified as level 1 business flow, it would also have no access to such business. Only through accounts registered online (not those registered with authorization), you may conduct investment and wealth management business.