Function List

Intelligent Voice Service Credit Card Service/Personal Banking Service Industrial Bank's intelligent voice service was launched to customers in July 2020. The service, powered by a smart robot, operates 24/7. With the intervention of cutting-edge AI technologies such as voice recognition, natural language processing, and dialog control, customers can directly voice out their intended transactions. The smart robot guides customers to complete consultations, inquiries, and transactions online, providing them with more efficient and convenient services, and enhancing their service experience and efficiency.
Self-service voice service Credit card service  Inquiry of application progress, card loss reporting, credit limit inquiry, bill inquiry, installment of bill, points inquiry, consultation and processing of the IB Large-Amount Installment Loan, cash advance, transfer repayment, setting/modification/cancellation of automatic repayment account, bill payment, card activation, enabling password function for domestic transactions, setting or modifying transaction password, setting or modifying inquiry password, fax, etc.
Personal banking service Demand deposit inquiry, time deposit inquiry, transaction statement inquiry, public provident fund business, points inquiry, inquiry of account opening bank, loss reporting, SMS service management, account password modification, inquiry on password modification, real-time intra-bank transfer, real-time inter-bank transfer, normal inter-bank transfer, ATM delayed transfer transaction inquiry and cancellation, fund distributions, bank-securities business, treasury bonds, notice deposit business, demand to time deposit, time to demand deposit, agreed deposit rollover, foreign exchange business, self-service revolving loan, self-service pledge loan, loan information inquiry, fax, private banking services, etc.
Corporate banking service Account balance inquiry, transaction details inquiry, fund inquiry, change of inquiry password, fax, etc.
Manual Service Credit Card Service/Personal Banking Service/Corporate Banking Service/Online Banking/Corporate & Inter-Bank Banking/Video Banking, etc. Telephone banking is an essential communication channel between the Industrial Bank and its customers. It not only allows you to experience convenient intelligent voice/self-help voice transaction functions but also provides 24/7 professional and intimate manual services covering credit card repayments, loss reporting, transfers, transaction statement inquiries, pension account information, VIP customer rights reservations, etc. Before calling the Industrial Bank's national service hotline 95561, customers are advised to have relevant card information and ID certifications ready, so the customer service personnel can help them solve the problem more quickly and efficiently.