Application/User’s Guide

1. Personal Clients

Without signing any written agreement, you may enjoy "95561" self-service voice inquiry and operator consulting service.

Electronic banking SMS Guard is required to handle service involving change in account funds such as transfer. To activate the electronic banking SMS Guard, you are required to log on the personal Internet banking platform with your Internet banking certificate, or bring your own valid identity papers to the counter of an IB outlet.

2. Corporate Clients

Without signing any written agreement, you may enjoy "95561" operator consulting service.

To enjoy the function of automatic voice account inquiry, the enterprise is required to apply at the holding bank with its power of attorney and the identity paper of the handling officer.

3. Clients should keep confidential the telephone banking logon password and registered card number, and the password should be changed frequently in the process of use. For all services handled with password, the bank regards that they are handled by the clients in question themselves.