1. Do I have to go to an IB outlet to apply for the “New Qualification of Payers”?
Yes. The fund user or the authorized agent should visit an IB outlet for processing, with the relevant documents and materials (please consult the counter for details). The qualification of payers cannot be verified on the IB Business Express Payroll Payment System.
2. Can an enterprise add more than one payment user?
Yes. You can set up more than one payment user at the bank counter.
3. How to set permissions to view/function permissions /data permissions?
The enterprise administrator enters the [Admin Console - Permissions Management - User Authorization] page and clicks [Data Permission Settings] or [Functional Permission Settings] to configure corresponding data or functional permissions for different users. Permissions can be configured according to different dimensions.
4. How to set up the process for disbursement approval?
The enterprise administrator navigates to the [Admin Console - Approval Management - General Approval] page to set the approval process according to the needs of the enterprise in the “Process Design” for the corresponding “Agency payment” form.
5. Can I deselect all the identity verification methods for disbursement?
No, you must choose at least one. Users with permission can enter the [Salary Disbursement – Settings - Basic Settings – Settings for Salary Disbursement - Identity Verification Method] page to select.
6. What is the purpose of “account verification”?
For IB cards, “account verification” can verify whether the account name and card number are consistent; for cards other than IB cards, it is impossible to verify whether the account name and card number are consistent.
7. Is it possible to block the details and display only the summary amount when enterprise capital users make salary disbursement?
Yes. The user enters the [Admin Console - Approval Management - General Approval - Salary Disbursement - Disbursement - Process Design – Payer - Detailed Data Permissions] page, clicks [Summary], clicks [Save], and clicks [Release].
8. What is the reason when the error message “No permission” is displayed at the time of payment?
There are two cases:
First, if there are no instructions for pending payment, it may be because the conditional branch nodes are set for “Data permissions” and “Approval Process”;
Second, if you see the instructions but cannot make payment, it may be because the payment eligibility has changed. Please consult your account manager.
9. How to change the password for disbursement?
There are two cases:
First, the initial password must be changed before the first disbursement. The user can enter the [Salary Disbursement – Settings - Payment Password Settings] page to reset the password.
Second, if the account is frozen after repeatedly entering wrong password, the user can enter the [Salary Disbursement – Settings - Payment Password Settings] page to reset the password.
10. If salary disbursement for individual employees is unsuccessful, will the system give an alert?
The IB Business Express Payroll Payment System gives alerts for the salary disbursement through [Home – System Dashboard - Unread Message – Salary Disbursement – Alert for Unsuccessful Payment]. Authorized users can also select the record of corresponding disbursement on the [Application for Disbursement] or [Query of Disbursement] page, and view the reasons for unsuccessful payment on the [View – Details of Disbursement] page.
11. How to print the receipt of disbursement?
Authorized users can enter the [Salary disbursement – Query of Aggregated Disbursement] page to print the instruction receipt (bearing the special seal of “Industrial Bank Co., Ltd. - Electronic Acceptance Form”).
12. How to print the details of salary disbursement?
Authorized users can enter the [Salary disbursement – Query of Aggregated Disbursement - View] page to print the itemized list (bearing the special seal of “Industrial Bank Co., Ltd. - Electronic Acceptance Form”).
13. What is the maximum number of payroll items that can be printed at one time?
The IB Business Express Payroll Payment System supports the printing of up to 100,000 items for the detailed statement of salary disbursement. You can select the number of items displayed on each page in the lower right corner.
14. What is the time range for the printing of a detailed statement of salary disbursement?
The IB Business Express Payroll Payment System supports the printing of detailed statements in the recent three years.
15. What are the rules for the return of funds of the disbursement account?
The IB Business Express Payroll Payment System supports returning the balance of the disbursement account to the bound account of source of funds. Operation path: salary disbursement – query of salary disbursement – return of funds.
16. What is the difference between “application for disbursement” and “multi-batch disbursement” functions?
For single-batch salary disbursement, the enterprise can use the “application for disbursement” to upload the data for the agency salary payment business. If you need to concurrently disburse wages, bonuses, and other payments, especially when separate departments within the same company calculate their disbursements, or when various subsidiaries within a group client intend to execute disbursements simultaneously, the "Multi-Batch Disbursement" functionality is recommended. Data for multiple batches of salary disbursement can be uploaded centrally by entering information such as batch numbers, summaries and details of each batch, etc. in the table, thereby avoiding frequent uploads and improving the efficiency of disbursement.
17. What is the maximum number of batches for disbursement supported by the “Multi-Batch Disbursement” function?
It supports up to 100 batches. Operation path: Salary Disbursement - Salary Disbursement - Multi-Batch Disbursement.
18. Where can I view the reasons for unsuccessful salary disbursement?
If the salary disbursement is unsuccessful, the authorized user can select the batch record of corresponding disbursement on the “Application for Disbursement” or “Query of Disbursement” page, and click [View] to view the reasons for the failure on the “Details of Disbursement” page.
19. Can an enterprise perform salary and non-salary disbursement simultaneously?
Yes. You can leave remarks in the summary column according to the scope of distribution stipulated in the disbursement agreement.
20. Does the IB Business Express Payroll Payment System charge a fee for salary disbursement?
No fee will be charged.
21. Can a general account have agency salary payment service through the IB Business Express Payroll Payment System?
Yes. However, when utilizing a general account to disburse salaries and bonuses, the source of funds must be a basic account. For disbursement of other types, there is no such requirement for the source of funds.