1. In the case of batch application for physical payroll cards and mailing, how long can I receive them after the card is issued?
Generally, it takes 7-10 days to make and mail cards.
2. How long does it take to generate a card number after the electronic payroll card is opened?
Generally, a card number will be generated in 20-30 minutes.
3. How to activate the physical payroll card?
You can go to an IB outlet for processing or contact the staff of the outlet for door-to-door activation service.
4. If an enterprise has not yet signed a disbursement agreement, is the bulk account opening feature still accessible?
No.
5. How to revoke bulk account opening?
Should an enterprise reject the current batch of card opening applications in the “Account Opening Approval” after submitting an application for batch card opening via the IB Business Express Payroll Payment System, it can revoke the batch card opening. however, if an application for batch card opening has been submitted and approved, it cannot be revoked.
6. How to change the mailing address of the payroll card?
If the application for payroll card opening has been submitted, it is not allowed to change the mailing address. If you have not submitted an application for account opening, you can change the mailing address by changing the information on the recipient associated with the QR code for card opening.
7. Can I have a class-II card opened through the IB Business Express Payroll Payment System?
Yes. If an employee holds a class-I card, a prompt message will be displayed to ask whether to open a class-II card after the employee scans the QR code for card opening.
8. How to create a QR code for payroll card collection?
The user with permissions enters the [Payroll Card Collection - Payroll Card Collection Code] page, clicks [New] and enters the relevant information to generate a QR code for payroll card collection.