1. What to do if the employee cannot find the electronic payslip sent by the enterprise?
Please confirm:
· Whether the employee’s name, ID number, and bank card number in the payroll are completely consistent with their real information;
· Whether the employee has bound personal details such as ID number and bank card number on the IB’s APP, and whether the bound personal details (such as bank card number) are consistent with the information uploaded by the enterprise;
· Whether the current payslip has been sent, and whether there is “unfinished approval”, “canceled payslip”, etc.;
· Whether it is necessary to adjust or expand the time range of the query when the employee makes query on the IB’s APP;
· Whether the employee chooses the query method of “by ID card” when making query on the IB’s APP;
If none of the above works, please contact your account manager.
2. What is the maximum number of electronic payroll items uploaded at a time?
Electronic payroll supports a single upload of a file less than 10M, and a single file contains up to 10,000 items.
3. What is the longest time range of electronic payroll that can be viewed by the enterprise and the employees?
Electronic payslips can be stored for up to three years for the enterprise. The maximum time range of a single query by the employees is one year.
4. Can the electronic payslip that has been uploaded be withdrawn?
There are two cases:
First, in the case of the payslip that is configured as “no approval required”, if the payslip with a “sent” status (sent to the employee) contains incorrect data, the person uploading the payroll can withdraw it in a single operation, correct the data and then resend it to the employee;
(2) In the case of the payslip that is configured as “requiring approval”, if the payslip with a status of “pending approval” (uploaded but not approved) contains incorrect data, or its release needs to be terminated for other reasons, the person uploading the payslip can perform revocation before the completion of the “final review”, or the approver can reject it in the “payroll approval”, but the payroll of the current batch or an employee that has undergone “final review” cannot be revoked.
5. Can foreigners view electronic payslips?
Foreigners can view electronic payslips on the [Disbursement Zone - Electronic Payslip] page on the Industrial Bank Mobile Banking APP if they have completed real-name authentication on the Industrial Bank Mobile Banking APP using Mainland Travel Permit for Hong Kong and Macao Residents, the Mainland Travel Permit for Taiwan Residents, Foreign Permanent Resident ID Card and foreigner’s passport.
6. How to view the details of employees’ previous payroll?
You can view the details by entering employee name and payroll date on the [Disbursement Zone - Electronic Payslip - Employee Payroll Details] page on the Industrial Bank Mobile Banking APP. It supports a maximum time range of one year as well as the export of details.
7. Is the early warning for actual amount based on the salary actually paid or the value stated on the payslip?
The early warning is set based on the payroll value uploaded.
8. Do enterprises need to upload mobile phone numbers when uploading payroll?
The mobile phone number is optional.
9. Can the payslip be sent to the employee for review before the salary is paid after confirmation?
Yes. There are two ways for employees to confirm the electronic payroll: one is to click the [Confirm] button, and the other is to give feedback. The enterprise administrator can go to the [Payroll Settings - Payroll Confirmation or Employee Feedback] page to configure.
10. Where can employees give feedback after the “employee feedback” function is enabled in the payroll settings?
After viewing the electronic payroll through the [Disbursement Zone - Electronic Payroll] page on the Industrial Bank Mobile Banking APP, employees can report any error found to the enterprise online. The enterprise will make reconfirmation after receiving the feedback.
11. Are enterprises required to sign a contract before using the electronic payroll function?
No. After the user registers, logs in and creates an enterprise, the super administrator has the functional permissions related to “electronic payroll”. The super administrator can assign the “electronic payroll” related functional permissions to designated users on the [Admin Console - Permissions Management - Functional Permissions] page.
12. Can enterprises that do not make disbursement use the electronic payroll function?
Yes.
13. Does the electronic payroll function support printing employee feedback?
It supports printing after the feedback is exported.
14. Can I set a time limit for approving the “application for uploading electronic payroll”?
You can set the “Process Timeout” period. The operation path: Admin Console - General Approval - Add Process - Advanced Settings - Process Timeout Settings.
15. Can enterprises use their own templates when uploading electronic payroll?
No. Only the IB’s templates are supported, but some contents can be customized. Template download path: Electronic payslip - payroll management - upload payslip - normal upload, click [Download Template].
16. Can an enterprise perform “delete” operation to an electronic payroll batch with a status other than “Approval in progress”?
No.
17. Is “disburse date” a required item when uploading electronic payslips?
It is not a required item. If it is not entered, the default is the payslip upload date.
18. What is the employee identification number?
The employee identification code contains “ID number” and “bank card number”. Employees must and can only link one of them before they can view the details on the APP. If an authorized user selects “ID Number” as the employee identification code when uploading a payroll, the “ID Type” and “ID Number” in the uploaded file are required. If “Bank card number” is selected as the employee identification number, the “Bank card number” is required in the uploaded file.
19. How to use the electronic payroll template download function?
The IB Business Express Payroll Payment System provides enterprises with electronic payroll templates, which include simplified version, detailed version and full version. The content of the downloaded template can be customized according to the actual situation of the enterprise.
20. What is the basic information for early warning?
It includes whether the name contains numbers and abnormal characters, whether salary card number is repeated and its accuracy, whether the ID number is repeated and its accuracy, but it cannot verify whether the card number or ID number corresponding to the name matches.
21. How to set up multiple approvers?
When configuring the approval process, enterprises can click [Add Node] to add approvers according to needs, that is, approval node 1, approval node 2... approval node N.
22. What happens if the “Process Timeout Settings” function is enabled?
If the approval time exceeds the set process timeout period, the approval process ends with a status of “Expired”, and then it needs to be re-initiated.
23. How can new users set up the approval process for electronic payroll business?
The steps are as follows:
Step 1: Admin Console - Permissions Management - Add User – Association Role - Functional Permission Settings - Data Permission Settings.
Step 2: Admin Console - General Approval - Add Process - Basic Information - Process Design - Advanced Settings - Click [Release]. (This step can jump to the [General Approval] page through the [Payroll Management - Process Settings] page.
24. How can IB payroll card customers view their electronic payslips through the Industrial Bank Mobile Banking APP?
After logging in to the app with their real names, IB payroll card customers enter “electronic payslip” in the search bar or view it through the [Home – Disbursement Zone - Electronic Payroll] page. It supports viewing “by card number” and “by ID”.
25. How can non-IB payroll card customers view electronic payslips through the Industrial Bank Mobile Banking APP?
The Industrial Bank Mobile Banking APP supports linking 15 banks’ debit cards for binding electronic payroll function, including Industrial and Commercial Bank, China Construction Bank, Agricultural Bank of China, Bank of China, Bank of Communications, Postal Savings Bank, China Merchants Bank, China CITIC Bank, Shanghai Pudong Development Bank, China Everbright Bank, Ping An Bank, China Minsheng Bank, Huaxia Bank, China Guangfa Bank, and CZBank. It supports viewing “by card number” and “by ID”.
26. If the employee’s salary card is issued by a local bank, such as Bank of Beijing and Bank of Shanghai, how can they view the electronic payroll through the Industrial Bank Mobile Banking APP?
Employees are required to complete real-name authentication through debit cards of 16 banks supported by the IB on the Industrial Bank Mobile Banking APP. Enterprises select “ID number” as the employee identification code when uploading files. After successful upload, you can only view it “by ID”.
27. Through what channels can payroll card customers view electronic payslips?
Industrial Bank Mobile Banking APP and IB Personal Online Banking.
28. What to do when early warning information is displayed on the details interface after uploading the electronic payslip?
You can perform “single modification” or “delete” according to the warning information, and click [Early Warning Check] to check whether the modification is successful. Go to the next step after confirming that there is no problem.