1. What to do if the page is blank or the page is flashing when I visit the website of the IB Business Express Payroll Payment System through the IE browser?
Try the following troubleshooting methods:
Method 1: It is recommended to use Google Chrome, 360 browser, or QQ browser. If the current browser is 360 Browser, please switch to “Fast mode” for logging in.
Method 2: If you cannot log in through any of the above browsers, or if the page is abnormal after logging in, please check and update the current browser.
2. What to do if there is no response after clicking the URL of the browser?
The troubleshooting methods are as follows:
Method 1: Check the network connection and confirm that the URL is: https://xydf.cib.com.cn/dfst/login.do;
Method 2: Check the browser. The direct access to the website from WeChat is not supported. It is recommended to use 360 Browser or Google Chrome;
Method 3: Wipe browser cache;
Method 4: Reset browser settings;
Method 5: Check whether it is blocked by the firewall.
3. Is the enterprise’s data safe in the IB Business Express Payroll Payment System? Is the system stable?
The user data of the IB Business Express Payroll Payment System is stored in the computer room of the IB Head Office, and is protected by the same data security strategy as IB’s financial data. There are third-party authoritative institutions that test the data security and system stability of the computer room. The data are placed under the supervision of regulatory authorities. These measures ensure data security and system stability, so please rest assured about the system.
4. How to contact us?
IB’s customer service hotline: 95561, and the service hours: 9:30-18:30. You can also contact the local IB outlet and your IB account manager.
5. What to do if the error “Incomplete ID information” is displayed when using the Industrial Bank Mobile Banking APP to scan the QR code for real-name authentication or to set the password for disbursement?
To optimize your personal authentication experience, upgrade your IB Mobile Banking APP to the latest version and subsequently utilize the QR scanning feature for personal real-name verification. Should you encounter the "Incomplete Document Information" error, navigate to your profile icon within the IB Mobile Banking APP and select "Personal Information Update" to furnish any missing details. Alternatively, you may visit your nearest IB outlet to complete your personal details and thereafter proceed with the QR-based real-name verification on the IB Mobile Banking APP.