1.Primary Card: Simply present a valid personal ID, such as an identity card or passport, at any IB branch. Fill out an application form and receive your card immediately without the need for a guarantor or employer verification. You can start using your card right away. If you haven’t applied for a debit card with us before, you can also apply online through our mobile banking app or the card mailing link. Fill in your personal ID information and address. After verification, request a debit card online. Once the card is delivered to your home, activate it at any IB branch you selected during the application process with the same ID you used to apply.
2.Supplementary Card: You can apply for a supplementary card if you already have an IB card. Just bring your ID, your IB card, and the supplementary cardholder’s ID to any branch of the bank where the primary card was opened. Fill out an application form. The supplementary card shares the same current deposit account as the primary card. However, fixed deposits on each card are independent. You have the flexibility to cancel both primary and supplementary card services at any branch where the primary card was initially opened.
Individuals with a valid personal identification document (including a resident identity card, household registration book, military ID, or passport and residence permit for foreigners) who agree to adhere to the terms and conditions of the IB co-branded card can apply for the card at any IB branch issuing co-branded cards.
Cardholders can request a card suspension service in the event of loss, theft, or a risk of compromised security, such as password leakage. This service accommodates both oral and written suspension requests. You can apply for card suspension at any IB branch or Smart Kiosk, or schedule it via our Mobile Banking App. The suspension becomes effective immediately upon the completion of the necessary procedures. It is essential to note that any financial loss incurred before the suspension takes effect is the responsibility of the cardholder.
When your card is damaged, lost, requires an upgrade, experiences security breaches, expires, demagnetizes, or becomes unreadable, cardholders can conveniently submit a replacement request through various channels, including IB branch counters, smart kiosks, mobile sales PADs, mobile banking, and online banking. Debit card replacements are categorized into three categories: standard card replacement, mailed card replacement, and instant card replacement.
For a standard card replacement, cardholders will receive a notification to collect their new card from the designated branch (applicants can specify any branch as their collection point). You can activate the new card at any branch once it is received, in the event of a mailed card replacement. Instant card replacement is available at branches equipped with instant card-making facilities. The new card will retain the same business functions as the old card.
Cardholders have the flexibility to change their passwords at any time using various channels, including IB branches, ATMs, smart kiosks, or other self-service terminals such as mobile banking.
If an IB card password is entered incorrectly six consecutive times during transactions at counters, ATMs, POS terminals, smart kiosks, online banking, or mobile banking, IB will automatically control the card's password to prevent criminal attempts at cracking it, thereby safeguarding the cardholder's interests.
The procedure to unblock a controlled IB card password can be conducted at any IB branch. Cardholders must provide valid personal identification and their IB card during the unblocking process. If someone else is authorized for this task, the representative must also present valid identification and a letter of authorization.
If your IB card is retained by an IB ATM, please visit the branch to which the ATM belongs within one month. Bring your ID and any documents confirming your identity as the cardholder to retrieve your card. If the card is retained by another bank's ATM, please contact that bank promptly to retrieve your card.
The accounting date for ATM withdrawals is determined by the transaction processing results of IB. Our banking transaction system typically transitions to the next day approximately 5 minutes earlier than the natural day.
Cardholders should bring their IB card and valid personal identification to any IB branch to report a lost or forgotten password.
Cardholders can review transactions from the past 30 days at IB ATMs. Transactions up to five years old can be reviewed at branch counters, smart kiosks, mobile banking, and online banking (supplementary cardholders can only access transactions linked to their supplementary cards).
In the event of an error during ATM inter-bank withdrawal, such as the account being debited but the ATM not dispensing cash or only partially dispensing it, please contact the branch that manages the ATM or the issuing bank to initiate the error correction procedure.