Facilities in the Outlets
In the outlets development and environmental management, the Industrial Bank (IB) offers safeguarding service measures for such special groups as the elderly and the disabled. It has set up detailed standards and requirements in the Measures of the Industrial Bank on the Environmental Management of Business Outlets and the updated version of the Manual of the Industrial Bank on the Decoration Design Standard for Business Outlets for the construction and arrangement of such facilities as the wheelchair ramps, barrier-free toilets, barrier-free motor vehicle parking spaces, call buttons before the door, service phone numbers, as well as the provision of green windows, priority and caring seats, cash machines with voice prompting system and low-level self-service equipment.
Online Services
To facilitate the use of barrier-free mobile banking by the disabled, including those visually impaired (not totally blind, the same as below), IB has developed a voice mode for mobile banking that is “easy to hear, easy to speak and easy to search”. First, a page is added to the “My” channel-settings module for setting voice broadcasting parameters, including speech speed, volume and tone. Second, it provides voice recognition-aided input, which supports customers to input bank transfer elements by voice and enhances the convenience of transfer operation. Third, it supports the function of voice broadcasting of assets, which solves the pain points of the visually impaired using mobile banking. Fourth, the mobile banking message center supports the voice broadcasting function for dynamic account notification service, which makes it convenient for customers to grasp account change information and thus enhances the security experience. Fifth, the mobile banking supports customers to quickly locate the required products and services through voice search.
IB has launched a Enjoyable version of Mobile Banking, which is suitable for both the elderly customers and the visually impaired, to facilitate their use of IB Mobile Banking. For the visually impaired who need special support in Mobile Banking, they can easily choose the safe but easy version through the “Version Switching” portal on the home page of Mobile Banking. For example, basic icons, font size and other information elements are enlarged for easy reading; operation controls are enlarged to reduce text input and increase voice recognition operation to reduce customers’ operation burden.