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Areas
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Progress in 2022
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SDGs target
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Building a value bank for shareholders
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· The total assets of the Group exceeded RMB 9 trillion, the operating income exceeded RMB 220 billion, the net profit exceeded RMB 90 billion, and the non-performing loan ratio dropped to 1.09%.
· There were 504 anti-corruption policy trainings in IB, and the trainings on combating corruption and upholding integrity covered 201,200 person/times.
· The scale of IB data security investment exceeded RMB 124 million, with an increase of 14.81% compared with 2021. More than 37.2 million attacks were intercepted throughout the year.
· IB accepted 6 complaint calls, letters and visits; reviewed and replied to 421 opinions on Party conduct and clean government.
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Serving the economy and society of the country
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· The IB balance of loans for strategic emerging industries was RMB 300.607 billion, with an increase of 67.14% over the previous year.
· IB offered 51,700 sci-tech innovation enterprises with a loan balance of RMB 343.7 billion, with an increase of 57% compared with the beginning of the year.
·IB closely integrated itself into rural revitalization, and its balance of agriculture-related loans increased by 24.10% compared with the beginning of the year.
· IB stepped up efforts to provide poverty alleviation and assistance to enterprises and industries in difficult situation, and provided more than RMB 80 billion of deferred repayment loans for 18,000 micro, small and medium-sized enterprises and individual industrial and commercial households.
· IB reduced the financing costs of micro, small and medium-sized enterprises, and the balance of inclusive small and micro loans increased by 35.27% over the previous year.
· The balance of various loans of institutions in Fujian Province was RMB 1,463.1 billion, an increase of 11.2% over the beginning of the year.
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Enhancing the service experience for customers
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· The IB’s total investment in information technology in the whole year reached RMB 8.251 billion, with a year-on-year increase of 29.65%.
· The coverage rate of consumer rights and interests protection training reached 100%, and the employees’ participation rate was 100%.
· The score of customer satisfaction on IB business outlets was 9.63/10.
· The degree of satisfaction on IB’s 95561 customer service hotline service reached 99.91%.
· IB invested a total of RMB 23.712 million in public education services, and carried out 10,674 online and offline education and publicity activities.
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Protecting the environment for a beautiful China
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· IB promoted the Group’s all-green transformation and its balance of green finance financing was RMB 1.63 trillion, with an increase of 17.53% compared with the end of the previous year, ranking first among joint-stock banks in China.
· IB formulated its ESG credit policy and embedded the ESG risk assessment system into the credit process of its business lines.
· Through green loans, IB reduced carbon dioxide emissions by 14.03 million tons and save water by 10.3848 million tons.
· A total of 1,346 IB projects have been applied to the Equator Principles, involving a total investment of over RMB 500 billion.
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Creating a better future for the community
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· The social contribution value per IB share reached RMB 16.85.
· During the year, IB’s donations and support to the public reached RMB 81.18 million, and the total amount of accumulated donations in cash and in kind exceeded RMB 650 million.
· IB constructed the “Laborer Station” in its 219 outlets of Fujian Province.
· IB set up more than 160 youth commandos or volunteer teams, and its employees carried out 15,349 volunteer activities.
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Growing together for employees
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· The IB employees’ score of satisfaction was 96.36 points (out of 100 points), and the participation rate of its employee in satisfaction survey reached 70%.
· Internal candidates competed for vacant IB positions up to 30.71%; the employees’ turnover rate was 7.18%, with an decrease of 2.81 percentage points compared with the previous year.
· IB implemented the “Ten Thousand Talents for Sci-tech Initiative”, and 2,152 employees took part in the certification examination for talents in applied sci-tech.
· The per capita training time of IB employees was as long as 207 hours, with an increase of 12 hours on the year-on-year basis.
· “Xinghuo Community”, visited by more than 30,000 IB employees, published a total of 9,684 value contents, and the cumulative response rate exceeded 90%.
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