| No. | Service item | Target Customer | Services |
| 300001 | Opening and renewing magnetic strip debit card | Retail client | To provide personal customers with such financial services as opening and replacing IB magnetic strip debit card. |
| 300002 | Non-local intra-bank deposit via ATM | Retail client | To provide debit card customers of IB with the service of cash deposit via non-local cash deposit machine (CDM) and cash recycling system (CRS) of our bank. |
| 300003 | Non-local intra-bank transfer via ATM | Retail and Institutional clients | To provide debit card customers and corporate settlement card of IB with the service of non-local transfer to other IB accounts via cash deposit machine (CDM), automated teller machine (ATM), cash recycling system (CRS) and financial self-service pass of our bank. |
| 300004 | Common inter-bank transfer via Internet banking | Retail client | To handle RMB transfer and remittance to a corporate account or personal account opened with another bank through the Internet banking system. |
| 300005 | Common inter-bank transfer via mobile banking | Retail client | To handle RMB transfer and remittance to a corporate account or personal account opened with another bank through the mobile banking system. |
| 300006 | Common inter-bank transfer via telephone banking | Retail client | To handle RMB transfer and remittance to a corporate account or personal account opened with another bank through the telephone banking system. |
| 300007 | Domestic inter-bank inquiry via ATM | Retail client | To provide debit card customers of IB with the service of handling inter-bank inquiry via the ATM of another bank with the symbol of “UnionPay” at home. |
| 300008 | Agency salary payment and withholding utilities charges such as water, electricity and gas charges | Retail client | To provide the service of agency salary payment to the corporate and institutional customers of our bank and the service of agency payment of utilities charges such as water, electricity and gas charges to personal customers. |
| 300009 | Inquiry about previous transactions over counter | Retail client | To provide the personal customers of our bank with the financial information service of inquiring about the previous transactions for one year or more over counter. |
| 300010 | Loss report for debit card | Retail client | To provide the personal customers of our bank with the service of accepting written loss report for debit card (including the loss report for voucher and for both voucher and password) and subsequent service. |
| 300011 | Loss report for certificate treasury bond voucher | Retail client | To handle the service of reporting loss for certificate treasury bond voucher and receiving new voucher. |
| 300012 | Loss report for deposit book | Retail client | To provide the personal customers of our bank with the service of accepting written loss report for demand deposit and fixed deposit book (including the loss report for voucher and for both voucher and password) and subsequent service. |
| 300013 | Loss report for deposit receipt | Retail client | To provide the personal customers of our bank with the service of accepting written loss report for deposit receipt (including the loss report for voucher and for both voucher and password) and subsequent service. |
| 300014 | Real-time intra-bank transfer via Internet banking | Retail client | The service to handle RMB transfer and remittance to a corporate account or personal account opened with our bank through the Internet banking system, with funds arriving on a real-time basis. |
| 300015 | Real-time intra-bank transfer via mobile banking | Retail client | The service to handle RMB transfer and remittance to a corporate account or personal account opened with our bank through the mobile banking system, with funds arriving on a real-time basis. |
| 300016 | Real-time intra-bank transfer via telephone banking | Retail client | The service to handle RMB transfer and remittance to a corporate account or personal account opened with our bank through the telephone banking system, with funds arriving on a real-time basis. |
| 300017 | Scheduled intra-bank transfer via Internet banking | Retail client | To have the system launch intra-bank transfer when the scheduled date arrives according to the date, frequency, amount, payer account and payee account preset by the customer. |
| 300019 | Scheduled common inter-bank transfer via Internet banking | Retail client | To have the system launch common inter-bank transfer when the scheduled date arrives according to the date, frequency, amount, payer account and payee account preset by the customer. |
| 300020 | Intra-bank batch transfer via Internet banking | Retail client | To transfer funds into many intra-bank accounts once via the Internet banking system, with each batch transfer allowing 2-1,000 transactions. |
| 300022 | Common inter-bank batch transfer via Internet banking | Retail client | To transfer funds into many inter-bank accounts once via the Internet banking system, with each batch transfer allowing 2-1000 transactions. |
| 300024 | Mobile phone number transfer via mobile banking | Retail client | Upon the transfer via mobile banking, it allows handling RMB transfer and remittance to a corporate account or personal account opened with IB by entering the mobile phone number of a customer. |
| 300025 | Online Payment | Retail client | It includes the functions of activating/closing online payment, inquiring about online payment details, resetting online payment password, and changing daily limit for online payment. |
| 300026 | Fees payment via Internet banking | Retail client | It allows paying the charges for various utilities via the Internet banking, and the agency payment items may be different in different branches. |
| 300027 | Fees payment via mobile banking | Retail client | It allows paying the charges for various utilities via the mobile banking, and the agency payment items may be different in different branches. |
| 300029 | Real-time inter-bank transfer-in via Internet banking | Retail client | It allows launching the authorized payment agreement on deducting funds from the account of another bank into an account of IB via the Internet banking through the Internet Banking Payment System of the People’s Bank of China (super Internet banking) and Internet Interbank Payment System (IIPS). |
| 300030 | Real-time inter-bank transfer-in via mobile banking | Retail client | It allows launching the authorized payment agreement on deducting funds from the account of another bank into an account of IB via the mobile banking through the Internet Banking Payment System of the People’s Bank of China (super Internet banking) and Internet Interbank Payment System (IIPS). |
| 300036 | Urgent loss report (Internet banking) | Retail client | It allows submitting an emergent loss report for a non-credit card account registered in the personal Internet banking system via Internet banking. An emergent loss report is only valid temporarily and the customer is required to formally report the loss at an IB outlet within the valid period. |
| 300037 | Management of intra-bank accounts (Internet banking) | Retail client | You may register your IB accounts under your Internet banking customer ID to manage all the accounts in a unified manner, such as adding, deleting, modifying and sequencing. |
| 300038 | Management of inter-bank accounts (Internet banking) | Retail client | It allows signing and canceling the “Inter-bank Account Transfer-in Agreement”, or launching inter-bank account inquiry and transfer-in via the Internet banking system. |
| 300039 | Setup of functions and limits (Internet banking) | Retail client | It includes the services of opening, modifying, closing and inquiring about Internet banking, telephone banking, mobile banking, mobile payment and SMS Smart. |
| 300040 | Security protection (Internet banking) | Retail client | It provides customers with the security protection tools for Internet banking such as SMS password, certificate management and preset verification message. |
| 300041 | Modification of password (Internet banking) | Retail client | It allows modifying the account password and Internet banking login password via the Internet banking system. |
| 300042 | Modification of personal information (Internet banking) | Retail client | Any Webprotect customer may modify his or her contact address, telephone and email online. |
| 300043 | Change of login method (Internet banking) | Retail client | It allows changing the Internet banking login methods via the Internet banking system, and the login methods include login with Internet banking customer ID, login with bank account and login with self-defined user’s name. |
| 300045 | Cancellation of Internet banking | Retail client | You may cancel the Internet banking service. |
| 300046 | Urgent loss report for wealth management card (mobile banking) | Retail client | You may submit an emergent loss report for any wealth management card registered under mobile banking via the mobile banking system. An emergent loss report is only valid temporarily and the customer is required to formally report the loss at an IB outlet within the valid period. |
| 300047 | Management of intra-bank accounts (mobile banking) | Retail client | It allows adding an IB wealth management card or credit card for the login name as an associated account, and up to 10 bank cards can be associated. Associated accounts can also be deleted, but the registered card for the login name cannot be deleted. |
| 300048 | Function customization (mobile banking) | Retail client | It includes individualized setting and setting of home page of mobile banking; and the registration, modification and closing of monitoring SMS on precious metal market. |
| 300049 | Security protection (mobile banking) | Retail client | The clients will be provided with the protection tools for the security of the mobile banking service such as the SMS password and the certificate management. |
| 300050 | Modification of password (mobile banking) | Retail client | Resetting of the password of the mobile banking service. The clients can change the password of their account, change the login password of the internet bank or reset their password for online payments through the internet bank. |
| 300051 | Cancellation of mobile banking | Retail client | Any client may cancel the log-on name for mobile banking, and he or she cannot use a canceled log-on name to log on the mobile banking system. However, such cancellation will not affect the mobile banking services for associated bank cards. To close or cancel the activated mobile banking services for a wealth management card, the client is required to log on the Internet banking with a certificate or handle such services at the counter. |
| 300052 | Urgent loss report (telephone banking) | Retail client | It allows calling 95561 to report the loss of a non-credit card personal account orally. An emergent loss report is only valid temporarily and the customer is required to formally report the loss at an IB outlet within the valid period. |
| 300053 | Management of functions and limits (telephone banking) | Retail client | To provide sign-up inquiries and closures of the Internet banking, mobile banking, and sign-up inquiries of the telephone banking via the telephone banking system. |
| 300054 | Security protection (telephone banking） | Retail client | It provides the services of opening, modifying, closing and inquiring about SMS Smart via the telephone banking system. |
| 300055 | Modification of password (telephone banking) | Retail client | It provides the functions of modifying the account password and telephone banking inquiry password via the telephone banking system. |
| 300057 | Electronic cash recharge for IB card | Retail client | To provide debit card customers of IB with the service of electronic cash recharge of IC debit card over local and non-local counters, ATM and intelligent counters |
| 300058 | Deposit at IB's ATMs with corporate settlement card | Institutional clients | To provide cardholders with intra-bank local/non-local deposit services at ATMs. |
| 300059 | Withdraw from IB's ATMs with corporate settlement card | Institutional clients | To provide cardholders with intra-bank local/non-local withdrawal services at ATMs. |
| 300060 | Deposit at IB's counters with corporate settlement card | Institutional clients | To provide cardholders with intra-bank local/non-local deposit services over counters. |
| 300061 | Withdraw from IB's counters with corporate settlement card | Institutional clients | To provide cardholders with intra-bank local/non-local withdrawal services over counters. |
| 300062 | Personal account management fee | Retail client | Provide routine management service for personal accounts (excluding credit card) |
| 300063 | Escrow transfer fee of counter business in inter-bank bond market | Retail and Institutional clients | Provide clients of counter business between our contracted banks with escrow transfer service for the bond balance in their bond escrow account. Clients can apply for transfer of bonds between bond escrow accounts opened in a number of institutions. |
| 300064 | Non-transaction transfer fee of counter business in inter-bank bond market | Retail and Institutional clients | Provide clients of counter business between our contracted banks with non-transaction transfer service for the bond balance in their bond escrow account. Clients may apply for a non-transaction transfer of the bond balance in a bond account to a bond escrow account of another client of the branch within the same jurisdiction due to non-transactional reasons such as court settlement, debt repayment, gift, inheritance, etc. |
| 300065 | Large deposit | Institutional clients | Provide clients with large cash deposit services. |
| 300066 | Annual fee of corporate settlement card | Institutional clients | Provide cardholders with daily management services for corporate settlement cards. |
| 300067 | Personal cash remittance (into local accounts of the bank) | Retail client | To remit cash of personal customers into local accounts of the bank. |
| 300068 | Smart Guard and Smart Secretary | Institutional clients | Smart Guard: to provide SMS verification code or mobile dynamic password for customers in the trading process via corporate internet banking; Smart Secretary: to provide SMS notification transaction instruction flowing process and result for customers |
| 300070 | Agency salary payment | Institutional clients | According to the agreement signed with the entrusting unit, the agency unit pays wages and bonuses to its employees' personal accounts through IB Steward, online banking channels and counter channels. |
| 300071 | Service charges for the evaluation of carbon assets | Institutional clients | Combined with the development of the national carbon market, industrial policy and risk discount and other comprehensive means, to achieve effective evaluation of customer carbon asset value. |
| 300072 | Production cost of IC debit card | Retail client | To issue a new IC debit card or reissue an IC debit card, including to issue a new IC debit card, to renew a IC debit card, and to replace a magnetic strip debit card with an IC debit card.Excluding the Deluxe Card for Collection (Metal Version). |
| 300073 | Real-time inter-bank transfer via Internet banking | Retail client | The service to handle RMB inter-bank transfer and remittance to a corporate account or personal account through the Internet banking system, with funds arriving on a real-time basis. |
| 300074 | Real-time inter-bank transfer via mobile banking | Retail client | The service to handle RMB inter-bank transfer and remittance to a corporate account or personal account through the mobile banking system, with funds arriving on a real-time basis. |
| 300076 | Loss report for the opening certificate of corporate fixed deposit account/corporate notice deposit receipt/corporate fixed deposit receipt | Institutional clients | Provide clients with the loss report service for the opening certificate of corporate fixed deposit account/corporate notice deposit receipt/corporate fixed deposit receipt. |
| 300077 | Inquiry of account information | Institutional clients | Inquire about the account information of customers. |
| 300078 | Combined signature and seal management fee | Institutional clients | To provide the service of combined preset seal management according to the funds management need of a customer. |
| 300079 | Handling charge for inter-bank transfer through Credit Card Cash installment | Retail client | It refers to the service that the bank transfers into the savings settlement account of another bank the cash withdrawn with the cash installment service offered to a credit card customer of the bank. |
| 300080 | Real-time inter-bank transfer via telephone banking | Retail client | The service to handle RMB inter-bank transfer and remittance to a corporate account or personal account through the telephone banking system, with funds arriving on a real-time basis. |
| 300081 | Management fees for accounts receivable pledging | Institutional clients | According to the applications of customers, our bank provides them with integrated services including classification and expediting of accounts receivable, and accounts receivable pledged financing. |
| 300082 | Account opening service fee of counter business in inter-bank bond market | Retail and Institutional clients | Open a bond escrow account for clients at China Central Depository & Clearing Co., Ltd. and provide related settlement services of counter business in inter-bank bond market. |
| 300083 | The handling charges for remittance of payments for studying abroad | Retail clients | Remittance handling charges and telecommunication fees arising from clients processing payments for studying abroad through mobile banking. |
| 300084 | Payment system message handling fee | Institutional clients | The inquiry and review businesses initiated by clients through the payment system. |
| 300085 | Handling charge for reproduction of paper account statement of credit card | Retail and Institutional clients | To provides the service of account statements to customers to help them learn the transaction details of their accounts.（Excludes courier fees that are collected by the bank on behalf of the courier company.） |
| 300086 | Handling charge for reading transaction receipt of credit card (duplicate) | Retail and Institutional clients | The service of reading duplicate transaction receipts provided to customers when they need to read the transaction receipts as they have doubt on the transactions listed on their statements or under other circumstances. |