Dear customers:
The People's Bank of China (PBC) plans to organize the launch and switch of the second generation of payment system during the National Day holiday of 2013 (from September 30 to October 7). According to the system switch schedule of the PBC, the personal inter-bank transfer businesses (covering ordinary inter-bank transfer, real-time inter-bank transfer-out, real-time inter-bank transfer-in, inter-bank automatic aggregation, inter-bank batch transfer, and scheduled businesses like scheduled inter-bank transfer) through all channels of our bank (including internet banking, mobile banking, telephone banking, self-service machines and counter) will be influenced as follows:
1. Inter-bank transfer above RMB 50,000 (ordinary inter-bank transfer): suspended from 17: 00 of September 30 to 10: 00 of October 6.
2. Inter-bank transfer below RMB 50,000 (ordinary inter-bank transfer): suspended from 17: 00 of September 30 to 8: 30 of October 6.
3. Real-time inter-bank transfer-out and real-time inter-bank transfer-in: suspended from 16: 00 of September 30 to 16: 00 of October 7.
4. Inter-bank automatic aggregation: the business cannot be handled from 16: 00 of September 30 to 16: 00 of October 7.
5. Scheduled inter-bank transfer: the scheduled inter-bank transfer executed during the suspension of the PBC's system will be deducted normally, but will be delayed till the new system is launched into operation for automatic processing. If you have customized the notice on failure in automatic deduction, you may receive the SMS reminder for the failure in scheduled transfer during the period. If you are in urgent need of funds, please change the scheduled transfer setup in advance.
In order to avoid inconvenience in funds transfer and other aspects as you cannot handle the inter-bank transfer businesses during the suspension of the PBC's system, you are recommended to arrange your funds in advance or handle relevant businesses at other time.
Industrial Bank Co., Ltd.
September 23, 2013
Remarks:
Kind Notes
1. Choose inter-bank transfer with ATM
During the suspension of the PBC's system, customers who have activated the ATM transfer function may handle inter-bank personal transfer (depending on the available functions of the other bank) via the ATM self-service channel of our bank.
2. Avoid the inter-bank transfer suspension period and peak period
Based on our previous experience, the business peak period will occur before and after the National Day holiday, so it is possible that your funds will be delayed even not during the period of suspension. In particular, in the period from 15: 00 to 17: 00 on September 30 before the complete suspension, although the system is not closed yet, we cannot guarantee that your transactions would be accomplished as the processing of the system will be delayed to a certain extent. Therefore, if you are in urgent need of funds, please advance or postpone your transfer if possible.
3. The inter-bank transfer handled in the ordinary mode during the National Day holiday will be postponed after the holiday and cannot be cancelled in a timely manner.
Our ordinary inter-bank transfer is applicable to customers who do not have a high requirement for time, and we will process such transactions within 1-2 workdays. Because the National Day holiday is a non-working period, we will still accept your applications for ordinary inter-bank transfer in the channels including internet banking, mobile banking, and telephone banking and deduct funds from your current deposit accounts, but the relevant instructions cannot be sent to the beneficiary bank until the system of the PBC is opened. In addition, the transactions cannot be cancelled timely to return your funds during the National Day holiday. Therefore, customers in urgent needs of funds should not choose ordinary inter-bank transfer during this period .
4. The time of our outward remittance is not equivalent to the arriving time.
For ordinary inter-bank transfers, our bank will process them and make outward remittance in 1-2 workdays. Nonetheless, please note that our outward remittance does not mean the funds have reached the target account, and the beneficiary bank also needs to finish the entry processing . We cannot know when the beneficiary bank will do so. Generally speaking, now the funds transferred can arrive quickly with all big banks. However, if you have written incorrect information, such as beneficiary bank, account number and account holder's name, or other special circumstances like rarely-used characters occur, it is likely to have the problems intervened and handled by the back office personnel of the beneficiary bank. As a result, the arriving speed would be slow and the transferred funds may even be returned.
5. Avoid repetitive transfer when using the real-time model
For customers using real-time inter-bank transfer, our bank will submit the transfer request to the beneficiary bank on a real-time basis via the PBC's inter-bank settlement system for internet payment, and wait for the arriving result replied by the beneficiary bank. Please note that, if message like “the transfer transaction is in processing, and please click the ‘check the transfer result' later on” appear, than please click “check the transfer result” to check the status of the transaction. After confirming that the transaction fails, you may launch the transaction again so as to avoid repetitive transfer.