2. What if the customer forgets the NetShield password?

(1) Apply to the opening bank for the reissuing the certificate and collect the certificate password envelop provided by the opening bank.

(2) Logon to the homepage of IB (www.cib.com.cn) and click “Management Tools for NetShield” under the “Download Center” and download and run the initializing tool that corresponds to your NetShield model; then click “Download Certificate” under the “Download Center” and operate as indicated in the page.