【About Online Payment】

Question: How can I activate the online payment function for my debit card (including IB e-card)? 

Answer: 
1. Customers who have activated digital certificate for internet banking may activate the function through personal internet banking: log onto the personal internet banking system, choose “ Service Management” – “Setup of Function and Limit” – “Setup of Internet Banking Function” to activate the function; or choose “Online Payment” – “activate/close online payment function” to activate it. 

2. For other customers: Please bring your own identity certificate and a debit card to any IB outlet to activate online payment and SMS password functions.

Question: How can I activate the online payment function for my debit card (including IB e-card)?

Answer: (1) For a customer with internet banking digital certificate, there're two ways for activation of online payment: 1) log on to the personal internet banking, choose “Service Management”→“Set Function and Limit”→“Set Internet Banking Function”, and meanwhile, activate both the online payment and SMS Guard functions; 2) log on to the personal internet banking, choose “Online Payment”→“Activate/Deactivate Online Payment”, and activate the online payment function.

(2) For a customer who have activated SMS Guard: log on to the personal internet banking, choose “Online Payment”→“Activate/Deactivate Online Payment”, and activate the online payment function.

(3) For other customers: Please bring your own identity certificate and a debit card to any IB outlet to activate online payment and SMS Guard functions.

Question: What payment methods are supported by IB's online payment?

Answer: The online payment system of IB supports the following methods of payment:

Online payment method	Type of payment account
B2Cpayment through internet banking	Debit card
	Credit card/rewarded points of credit card
Mobile B2C payment	Debit card
	Credit card/rewarded points of credit card
Credit card payment in installment	Credit card
B2B payment through internet banking	Corporate account

Once the online payment function of a debit card is activated, it shall be deemed that the B 2C payment functions of the card through internet banking and mobile banking are also activated; once the online payment function of a credit card is activated, it shall be deemed that the following functions of the card are also activated: B2C payment through internet banking and mobile banking and payment by rewarded points and in installment.

The payment methods available to a customer at a merchant/payment agency depend on the type of online payment that the merchant/payment agency activates at IB.

Question: What are the differences between the logon password of internet banking and online payment password for the debit card?

Answer: The logon password of internet banking is used to log on to the personal internet banking system. We recommend that you set an 8-digit logon password consisting of both English letters and numbers.

The online payment password for debit card is a special one for making online payment. The payment password must be a combination of six numbers. In order to guarantee the security of your funds, don't set repeated numbers, birth date and house number as the password. We recommend you to change your payment password on a regular basis.

Question: How can I inquire about the order number of online payment function for my debit card (including IB e-card)?

Answer: You may log on to the personal internet banking and choose “Online Payment”→“Enquiry about Online Payment Details” to check the detailed information of online payment order.

Question: Can I modify or cancel the online payment order?

Answer: The online payment order is generated and submitted to the bank by the internet merchant, and the cardholder cannot modify or cancel the order at the banking client. You may directly call the shopping website to modify or cancel an order.

Question: The debit card online payment page says that the payment has been successfully made and the funds have been deducted from my payment account, but the merchant says that it hasn't received my payment. What should I do?

Answer: After your successful payment, IB will handle the transaction on a real-time basis immediately: if the internet merchant has an online payment direct linkage with IB, then the money will be settled to the merchant's account immediately; if the online merchant is linked with IB's online payment system through a payment service provider (e.g. a third party payment platform like Alipay), then the money will be settled to the account of the payment service provider instantly.

If the money has been deducted from your payment account but the merchant does not receive the payment yet, it is possible that the merchant has not settled the transaction with the payment service provider on a real-time basis. You may log on to the personal internet banking system and choose “Online Payment”→“Enquiry about Online Payment Details” to check whether the corresponding payment record exists in the details. All records displayed in the results of enquiry about online payment details are those with successful payments. If the payment record does exist, you may directly check it with the merchant or payment service provider shown on the order.

Question: There is no response after I submitted a debit card online payment request. How can I check whether the payment has been successful or not?

Answer: If the network environment is unstable or the network communication has been cut off, you may be unable to receive the response about the handling result of online payment. Under such a circumstance, please log on to the personal internet banking system at the first moment and choose “ Online Payment”→“Enquiry about Online Payment Details” to check whether the corresponding payment record exists in the details and avoid making a double payment. All records displayed in the results of enquiry about online payment details are those with successful payments.

Question: What may cause online payment failure?

Answer: Generally, if payment fails, the page will return an error message and tell you the specific cause of the problem, such as incorrect payment password, insufficient balance in payment account and exceeding of the daily payment limit. If no payment result is shown, this is generally due to a breakdown in internet communication between your computer and the bank.

Question: What can I do if I forget the online payment password for my debit card?

Answer: please log on to personal internet banking system and choose “Online Payment”→“Reset Online Payment Password”. You may also go to any outlet of IB to reset the online payment password with your own identity certificate and the designated debit card (including IB e-card).

Question: How can I change the daily limit of online payment for my debit card?

Answer: (1) For a customer with internet banking digital certificate, there are two ways: 1) log on to the personal internet banking, choose “Service Management”→“Set Function and Limit”→“Set Internet Banking Function”, and change the daily limit of online payment; 2) log on to the personal internet banking, choose “Online Payment” → “Change the Daily Limit of Online Payment”, and change the daily limit of online payment.

(2) For a customer who have activated SMS Guard: log on to the personal internet banking system, choose “Online Payment”→“Change the Daily Limit of Online Payment”, and change the daily limit of online payment.

Question: How can I activate the online payment function for my credit card?

Answer: Self-service activation via internet banking

Step 1: Log on to the credit card internet banking system of IB:  https://ccbank.cib.com.cn/transaction/index.jsp

Step 2: Choose “Online Payment” →“Activate/Deactivate Online Payment Function”, click the button of “Change”, select the method of activation, and click “Confirm”.

Step 3: Confirm to activate the online payment function for your credit card.

2. Self-service activation via mobile banking

Step 1: Visit the mobile banking system online (wap.cib.com.cn) via your mobile phone, and handle the service through “Homepage – Business Application – Activate Online Payment for Credit Card”. Or, start the client mobile banking system, click to select the icon of “mobile banking” and handle the service through “Homepage – Business Application – Activate Online Payment for Credit Card”.

Step 2: Enter the column “Activate Online Payment for Credit Card”, first click to select the corresponding user entry according to the operator of your mobile phone number, then enter such information as credit card number, certificate number and enquiry password, confirm such information and agree to observe the Agreement on Using the Online Payment Service for IB Credit Card , and set the single payment limit and accumulative limit for a statement period. Then, you have activated the function successfully.

Notices:

Upon the activation of online payment, the internet access point for your mobile phone should be set as WAP, that is, “cmwap” for China Mobile, “uniwap” or “3gwap” for China Unicom, and “ctwap” for China Telecom.

Question: How to set the online payment limit for credit card?

Answer: Step 1: Log on to the internet banking system for credit card;

Step 2: Choose “Online Payment” → “Set the Limit of Online Payment” as indicated in the figure below:

Enter the limit for single CNY online payment and total amount for a statement period, and click setup.

Remark: The limit of online payment set above is the maximum limit for the card, and the actual limit for the card is also subject to the limit for each merchant.

Question: What can I do if I forget the online payment password for my credit card?

Answer: The logon password of IB internet banking is the enquiry password of your credit card and the online payment transaction password is the transaction password of your credit card. If you forget the transaction password, please call the customer service hotline of IB 95561 to reset it with your mobile phone number or family telephone registered with IB.

Question: What is the difference between the credit card internet banking transaction password and enquiry password?

Answer: An enquiry password is used by you to log on to the credit card internet banking system and telephone banking system, and it can be set and modified through internet banking or telephone banking.

While the transaction password is used for withdrawals, transfers, inquiries and the authentication of online payment at the counter, ATM, internet banking system, etc. If you have set a domestic consumption password, then use this password when swiping the card or withdrawing cash; if you haven't set a domestic consumption password, then this password is used only when you withdraw cash.

The enquiry password must be set before you can log on to the credit card internet banking and the transaction password must be set through the telephone banking. The latter can be changed or you can choose whether to activate a consumption transaction password through the internet banking and telephone banking.

Question: When paying online with a credit card, the validity period of the card needs to be entered. Where can I find the validity period?

Answer: The validity period of the card can be found on the front side of the card, just below the card number. It consists of MM/YY (4-digit), MM standing for the month and YY for the year.

Question: When paying online with the credit card, the last 3-digit number in the signature strip on the back of the card needs to be entered. What does this 3-digit number stand for?

Answer: The last 3-digit number in the signature strip on the back of the card is the CVV2 number, which is required by the bank to be entered during transaction. This is to guarantee the safety of your card under irregular consumption circumstances by swiping card. For instance, it is required to verify the transaction information with you upon online transaction.

Question: What are the common causes for the failure in payment with credit card?

Answer: The following possible causes lead to payment failure: online payment function not activated, insufficient money available, incorrect information entered, exceeding the payment limit, communication failure, etc. In case of payment failure, please first confirm it and then make the payment again.

Question: Why is the prompt “your mobile phone number is inconsistent with that registered for SMS protection” shown upon the fast payment of debit card? 

Please check whether the mobile phone number reserved with the merchant is the same as the one for which the function of SMS password is activated with the bank. If you have changed the mobile phone number for receiving SMS password, we recommend you cancel the former agreement relationship and then sign a new agreement.