Introduction of Functions
Logon Page Welcome Page Account Inquiry Service Management Transfer and Remittance Funds Aggregation Investment and Wealth Management Online Payment Loan and Financing Self-service Payment IB e-card Credit Card Wealth Management Assistant E-family Wealth
☆ Logon Page
Four logon methods are provided, including mobile phone number, bank card number, logon name, and client ID.
2. First logon
For clients who have not applied for the personal Internet banking, please submit online application and log on the personal Internet banking of IB.
3. Forget logon password
If you forget your logon password of personal Internet banking or your logon password is locked, you may choose to reset your logon password via mobile or email.
Inquiry about deposit balance, transaction details, inter-bank account (real-time), loan information, securities capital, wealth management products, precious metal capital, treasury bonds, information of housing provident fund accounts in Fujian, electronic pay slip, VIP value-added service, information of housing provident fund accounts in Chengdu, holding outlet, client rating, Internet banking credits, and Internet banking operation, etc.
1. Emergent Loss Report
Oral loss report for a non-credit card account registered with the personal Internet banking system online.
2. Intra-bank Account Management
You may register all your IB accounts under your Internet banking client ID to manage all the accounts in a unified manner. The main functions include: adding new account, revising account byname, deleting, and account sequencing.
3. Setup of Functions and Limits
It provides the services of opening, modifying, closing and inquiring about Internet banking, telephone banking, mobile banking, mobile payment and SMS Smart.
4. Security Guard
4.1 SMS Guard
It provides the functions of activating, closing and revising SMS Guard. SMS Guard means the one-off random password that IB sends to the signed mobile phone number when you handle transfer, payment, and online payment via the electronic banking system, and only after entering the password, you may handle relevant businesses.
4.2 Certificate Management
It provides the functions of certificate inquiry, certificate bundling, and canceling certificate bundling.
4.3 Preset Verification Information
You may set self-defined preset verification information.
4.4. Dynamic Token
It provides the functions of synchronization, loss report, bundling and bundling cancellation for dynamic token. Dynamic token is a new type of security tool offered by us. After a client bundles his or her bank card with the dynamic token, the verification with dynamic token is required for some transactions. In the process of transaction, the client should key in relevant information on the token according to the prompt given on the webpage, and then key in the one-off random 6-digit number password generated by the token on the transaction page to complete the transaction.
5. Modification of Password
It provides the functions of modifying the withdrawal password and Internet banking logon password and resetting online payment password.
6. Modification of Personal Information
Detailed account information can be inquired about online, and an electronic banking SMS Guard or personal Internet banking NetShield client may modify the contact address, telephone number and email online.
7. Management of Logon Method
The personal Internet banking provides four logon methods. (1) client ID: You may log on the Internet banking system with the Internet banking client ID (8-digit number) generated by the system randomly; (2) Bank account number: You may log on the Internet banking system with any of the account numbers under your client ID; (3) Self-defined user's name: You may log on the Internet banking system with a logon name defined by yourself; (4) Mobile phone number: You may log on the Internet banking system with your mobile phone number. The four logon methods are not conflict with each other and a client is not required to designate one from them. The personal Internet banking system can be logged on by any of the four methods.
8. Inquiry about Internet Banking Operation
You may inquire about the detailed operation records of all accounts under your Internet banking client ID on the Internet banking system.
9. Check Guarantee
The drawer of the check may handle the service of check guarantee online and freeze the corresponding amount within the check account; the drawer and holder may inquire about the check guarantee information of the check account with the check number.
10. Cancellation of Internet Banking
You may cancel the Internet banking service.
1. Real-time Transfer between IB Accounts
You may handle RMB transfer and remittance to a corporate or personal demand account opened with IB and the funds can arrive on a real-time basis under a normal circumstance.
2. Real-time Inter-bank Transfer-out
You may handle RMB transfer and remittance to a demand account opened with another bank and the funds can arrive on a real-time basis under a normal circumstance.
3. Real-time Inter-bank Transfer-in
You may handle transfer and remittance to an IB account from a demand account opened with another bank and the funds can arrive on a real-time basis under a normal circumstance.
4. Regular Inter-bank Transfer
You may handle RMB transfer and remittance to a demand account opened with another bank and the funds cannot arrive on a real-time basis.
5. Scheduled Transfer
You may preset the designated date, frequency, amount and payer account and payee account.
6. Batch Transfer
You may transfer funds from an IB wealth management account to several accounts, which may be opened with IB or other banks.
7. Other Transfers
It also provides the functions of 99Bill inter-bank transfer, counter pass inter-bank transfer and in-card account transfer.
7.1 99Bill inter-bank transfer
99Bill inter-bank transfer is an inter-bank transfer function released by IB in cooperation with 99Bill.com. You can transfer the funds from a debit card opened with another bank into an IB wealth management card conveniently by only activating the Internet payment function for the debit card opened with another bank. The funds transferred will arrive within T+1 business days, and it will be postponed upon festivals or holidays.
7.2 Counter-pass transfer
The counter-pass inter-bank transfer means to make transfer via the personal counter pass system of IB's Yin-yin platform from an IB account to an account opened with another commercial bank that has joined the system. The funds can arrive on a real-time basis under a normal circumstance.
7.3 In-card account transfer
The in-card account transfer may realize the transfer of funds between demand accounts within a wealth management card.
8. Inquiry about Transfer Details and Receipt
It allows inquiring about the detailed transaction information on the transfers via personal Internet banking.
9. Management of Frequently-used Payee Accounts
You may add, delete or modify information about your frequently-used payee accounts.
10. One-key Transfer
A client may preset the frequently-used transfer instruction and save it in the personal Internet banking system. He or she may submit the transfer only after choosing the frequently-used transfer instruction, writing the transfer amount and passing through necessary safety verification.
11. Foreign Exchange Remittance
Foreign exchange remittance can be initiated via personal Internet banking, including intra-bank and inter-bank remittance and cross-border remittance. The intra-bank foreign exchange remittance only supports transfer in foreign currency between accounts opened by the same client in our bank.
It includes both inter-bank and intra-bank aggregations.
1. Inter-bank Aggregation
It allows operating accounts of other banks online, and supports the functions of inter-bank agreement management, real-time inter-bank transfer-in, real-time inter-bank inquiry, one-key aggregation, setting automatic aggregation, and inquiry about aggregation details.
1.1 Inter-bank agreement management
It provides the functions of inquiring about, signing, and cancelling inter-bank inquiry agreement or transfer-in agreement.
1.2 Real-time inter-bank inquiry
It provides the functions of inquiring about the balance and transaction details of an account of another bank on a real-time basis.
1.3 Real-time inter-bank transfer-in
It provides the function of transferring funds from the account of another bank into an IB account.
1.4 One-key aggregation
You may set the payer account and payee account in advance and then initiate the inter-bank transfer-in directly.
1.5. Setting of automatic aggregation
The automatic aggregation relation can be set via the Internet banking.
1.6. Inquiry about aggregation details
It provides the functions of inquiring about the aggregation details and the detailed records about a successful or failed aggregation.
2. Intra-bank Aggregation
Intra-bank aggregation allows operating other IB accounts online, and now it supports the functions of intra-bank agreement management, real-time intra-bank transfer-in, real-time intra-bank inquiry, one-key aggregation, setting automatic aggregation, and inquiry about aggregation details.
2.1 Intra-bank agreement management
It provides the functions of inquiring about, signing, and canceling intra-bank inquiry agreement or transfer-in agreement.
2.2 Real-time intra-bank inquiry
It provides the functions of inquiring about the balance and transaction details of other IB accounts on a real-time basis.
2.3 Real-time intra-bank transfer-in
It provides the function of transferring funds from other IB accounts into a payee account of IB.
2.4 One-key aggregation
You may set the payer account and payee account in advance and then initiate the intra-bank transfer-in directly.
2.5. Setting of automatic aggregation
The automatic aggregation relation can be set via the Internet banking.
2.6. Inquiry about aggregation details
It provides the functions of inquiring about the aggregation details and the detailed records about a successful or failed aggregation.
1. Precious Metal
Agency precious metal trading for individual clients means that IB, as a finance member of Shanghai Gold Exchange, act as an agency for such transactions as precious metal trading, capital settlement and physical delivery inside Shanghai Gold Exchange based on the entrustment of individual clients. IB only collects the agency handling charge but does not bear liability for the profits and losses of agency transactions.
2. Agency Fund Transaction
It provides the following services for the funds sold by IB as an agency: risk assessment, opening, inquiry, automatic investment plan (AIP), purchase, redeeming, converting, modification of income distribution method, cancellation, fund SMS service, and account opening for UnionPay fund.
3. UnionPay Fund Supermarket
It provides the account opening service for UnionPay fund. After open an account, any client may log on the website of a fund company to purchase UnionPay fund.
4. Bank-securities Business
It refers to the escrow model where, in the management of transaction settlement funds for a clients of a securities company, a depository bank is introduced as an independent third party institution to perform the depository responsibilities of regulating the detailed accounts of the investor and monitoring the closed operation of security deposit, to be responsible for depositing and withdrawing capital of the investor and accomplishing such businesses as capital delivery and collection with a Chinese settlement company and other delivery and collection bodies based on the settlement data sent by the securities company, and to safeguard the security of the client's capital in an effective way.
5. Wealth Management Products
5.1 Inquiry about wealth management products
You can inquire about the wealth management products that you have purchased.
5.2 Purchase of wealth management products
You can purchase the wealth management products released by IB.
5.3 Redeeming of wealth management products
You can redeem the wealth management products that have purchased successfully.
5.4 Cancellation of wealth management products
You can cancel the transaction instructions for application, subscription, and redeeming of all revocable wealth management products submitted via all channels of IB.
5.5 Inquiry about transaction details of wealth management products
You can inquire about the transaction details on application, subscription, and redeeming via all channels.
6. Treasury Bonds
6.1 Certificate treasury bond
You can purchase certificate treasury bonds and convert the treasury bonds purchased in an IB card in advance.
6.2 Savings treasury bond
You can handle such services about savings treasury bonds as inquiry about held bonds, transaction details, client information and issuance of bonds, tentative calculation of conversion, telephone inquiry and report for password loss.
7. Notice Deposit
7.1 Intelligent notice deposit (convenient)
"Intelligent notice deposit (convenient)" is a business handled with a wealth management card based on notice deposit, and it is managed in the form of current deposit account. After activating the business, the RMB demand account within the wealth management card will be automatically associated as an "intelligent notice deposit (convenient)" account, and the IB system intelligently choose one-day or seven-day deposit to calculate the interest for funds reaching RMB 50,000 according to the fluctuations in the balance of the account. At the same time, the interest will be automatically settled on a quarterly basis. The after-tax interest will be automatically transferred into the principal and be included in the next cycle of interest accrual.
7.2 Intelligent notice deposit (income-oriented)
"Intelligent notice deposit (income-oriented)" is a business handled with a wealth management card based on notice deposit, and it includes two functions. The first one is automatic conversion of deposit in a demand account into intelligent notice deposit (income-oriented). This means that, after the reserved amount is deducted automatically from the RMB demand account within the wealth management card as agreed, the funds (integral multiple of RMB 1,000) over RMB 50,000 will be automatically transferred into the corresponding account, and the system will automatically select either the most suitable deposit type, either one-day or seven-day, according to the actual depositing period. Meanwhile, it will automatically settle the interest once every seven days and transfer the after-tax interest and the available funds (integral multiple of RMB 1,000) in the client's current account into the principal for interest accrual, thus realizing accumulation of interest. The second one is automatic conversion of intelligent notice deposit (income-oriented). This means that, when a client withdraws funds (over the counter at an IB outlet, ATM of IB or ATM of another bank), makes consumption (via POS of IB or another bank), handles bank-securities transfer (over the counter at an IB outlet, telephone banking, and Internet banking), the system will automatically search the "intelligent notice deposit (income-oriented)" account in the card and transfer corresponding funds from that notice account into the demand deposit account if the balance in the demand account is insufficient.
7.3 Regular notice deposit
The RMB demand deposit in an IB card can be converted into notice deposit, and it also provides the functions of scheduled withdrawal and instant withdrawal of notice deposit and over-limit automatic conversion notice.
8. Fixed Deposit
It provides the functions of converting demand deposit into fixed deposit, withdrawing fixed deposit, and over-limit automatic conversion into fixed deposit.
9. Large-sum Certificates of Deposit
It provides the functions of purchasing, withdrawing and inquiring about large-sum certificates of deposit.
10. Bank-exchange Pass
It provides commodity exchanges with the functions of self-service account opening, client information inquiry and modification, and bank-exchange transfer.
11. Bank-futures Direct Express
It provides services related to the transfer of futures funds, such as agreement signing, agreement termination, client information inquiry and modification, and bank-futures transfer.
12. Foreign Exchange Sale and Purchase
Foreign exchange can be sold and purchased via personal Internet banking.
It provides the functions of activating/closing online payment, inquiring about online payment details, resetting online payment password, and changing daily limit for online payment.
1. Self-service Pledge Loan
You may activate/close the self-service pledge loan online.
You may inquire about the self-service pledge loan that you have applied and make repayment.
You may directly transfer the loan funds into the demand account in your card with the fixed deposits and treasury bonds in the card as pledge.
After activating the online loan function, you may repay the pledge loan yourself through Internet banking.
2. Self-service Revolving Loan
Under the precondition that a borrower provides the purpose of self-service loan, IB determines a certain amount within the line for individual overall consumption or individual business line for the borrower to go through the loan and repayment procedures himself or herself via Internet banking or telephone banking channels.
3. "Business Express – Simple Loan"
It provides the service of granting the Simple Loan to the account of the borrower or the entrusted payee account.
It is allowed to inquire about the applied Simple Loan online and repay the loan in part or whole.
3.3 Tentative calculator
You may calculate the interest rate of Simple Loan tentatively.
You may inquire about the applied Simple Loan online.
4. Personal Consumption Loan
You may see such contents for handling IB personal loans as procedure, application conditions and required materials and submit the loan application form via the Internet banking system, and then IB will assign the client manager to make further contact.
5. Inquiry about Loan Information
You may inquire about details of all loans in an IB card and IB e-card, and the repayment schedule within one year and repayment details within one year.
6. Inquiry about Loan Limit
You may inquire about the information on the loan limit of your wealth management card in IB.
7. Other Financing Registration
You may register other financing businesses that cannot be shown on the Internet banking system to facilitate the management of integrated financing business.
You may pay various utility fees (namely water fare, electricity fare, gas fare and mobile phone fees, etc.) in the Internet banking system. The specific agency fees payment items may be different depending on the agency fees payment businesses opened by each branch.
1. Online Fees Payment
You may pay various utility fees online.(If the self-service fees payment function is not activated upon the first time of fees payment, it can be activated automatically by following the prompt given on the confirmation page).
2. Management of Withholding
You may sign agreement on / inquire / cancel the automatic deduction connection between withholding accounts and public utility fees.
3. Inquiry about Previous Fees Payments
It allows inquiring about the detailed transaction information on the fees payment via personal Internet banking.
4. Scheduled Payment
You may make automatic payment to a preset payment item from the designated IB account for payment at the designated amount on the designated date according to the designated frequency.
5. One-key Fees Payment
You may preset the fees payment account and initiate the transaction of fees payment directly.
The IB e-card, as a kind of IB card, is a new bank card product combining virtual and physical functions that brings into full play the all-bank centralized functions of IB's core business system and low-cost feature of network channel.
1. Online Application
A client can only apply for an IB e-card via the personal Internet banking or mobile banking. If the client has already had a private IB account that can be withdrawn upon password (including wealth management card and credit card), he or she may directly apply for an IB e-card and use it instantly. If the client does not have such a private account, after submitting the application for an IB e-card via Internet banking, he or she must go to any IB outlet for identity verification within 20 days after submission, and may then use the e-card. To verify the identity at any outlet of IB, the client must bring his or her own ID card (original) and fill in the "Application Form for IB 'Natural Life' Family Wealth Management Card" (it is required to note "for applying IB e-card").
2. Management of Physical Card
The client may apply for a physical IB e-card via the internet banking or mobile banking, or bring his or her original ID card to any outlet of IB to apply for the physical e-card. Upon application at an IB outlet, he or she should fill in the Application Form for IB "Natural Life" Family Wealth Management Card (it is required to note "applying for receipt of physical IB e-card"). The generation of physical card data, the production and delivery of IB e-card are handled by the card-making department of the corresponding branch in a unified way, no service for receipt of card is provided over counter.
3. Inquiry about e-card Number
You may inquire about the number of the IB e-card that you have applied for by entering your ID card number via the "Inquiry about e-card Number" at the right bottom of the logon page for personal Internet banking.
4. Inquiry about e-card Application Progress
You may inquire about the progress in the application for physical IB e-card via the "Inquiry about e-card Application Progress" at the right bottom of the logon page for personal Internet banking.
Credit card-related services: inquiry about credit card, repayment of credit card within the bank, one-key repayment, application of credit card, service settings, modification of password, Internet payment, installment, management of QQ show cards, cash advancement, flexible loan, self-service payment, merchants offering special concessions, etc.
1. Inquiry about Credit Card
It offers services including inquiry about information about credit card accounts, inquiry about bill, inquiry about rewarded points, inquiry about purchase of foreign exchange, inquiry about bill installments, inquiry about consumption installments, inquiry about authorized information, inquiry about online payment details, inquiry about previous payment as well as inquiry about QQ show virtual credit card.
2. Repayment of Credit Card within the Bank
It offers functions such as repayment of RMB/purchase of foreign exchange and repayment of USD.
3. One-key Repayment
One-key Repayment allows direct repayment of credit card through which users have no need to select the account of wealth management card used for repayment.
4. Application of Credit Card
This includes the first online application of a principal credit card or another online application of a principal credit card.
5. Service Settings
It offers functions such as setting of automatic repayment relation, setting of repayment of purchase of foreign exchange, SMS notice of transactions, quota limit management of supplementary card, management of personal information, shipping address and method of bills, setting of transaction password for consumption, quota management as well as management of billing date.
6. Reset of Password
It offers services including resetting/modification of inquiry password and setting/modification of transaction password.
It offers functions such as installment of bill, installment of consumption, installment of cash and automatic installment.
8. Online Payment
It offers services including inquiry about online payment function, activating/closing online payment function, setting of quota limit for online payment, setting of preset cipher, inquiry about online payment details and 3D verification.
9. Management of QQ Show Cards
It allows inquiry about QQ show virtual credit card.
10. Cash Advancement
It allows online cash advancement from credit card. There’s no need to pre-deposit money into your credit card. As long as the transaction password is set, users can withdraw a certain amount of money in RMB or in local currency for business trip, travel, returning home, turnover of capital or going abroad. It includes: introduction to cash advancement via Internet banking, handling cash advancement via Internet banking and handling inter-bank cash advancement.
11. Flexible Loan
It transfers capital of the credit card within the limit of cash withdrawal into the account with the cardholder’s name. Date of repayment is agreed upon when applying for flexible loan (days of loan can be from 1 to 90 days). Prior to the date of repayment, only commission is paid on a monthly basis, and the principal and the rest of commission is paid in a lump sum on the date of repayment. It includes introduction to and handling and transaction inquiry of flexible loan.
12. Self-service Payment
It offers payment via credit card. It includes: inquiry about previous payment, agency payment for mobile phone numbers in Fujian and agency payment for utility charges in Shanghai.
13. Merchants Offering Special Concessions
It allows inquiry about selected famous shops across the nation and provides information about discount and concessions all year around.
It provides the following services: wealth management calculator, deposit and loan interest rates, foreign exchange rate, notebook, charging rate, registration of another bank's account, and registration of other assets, etc.
With the "E-family Wealth", you can achieve one-stop unified income and expenditure management of all bank cards and assets of your whole family and receive the value-added services including individualized online wealth management planning, wealth management information and E-family movement. Via "E-family Wealth", you can not only check the general view for assets and liabilities and income and expenditure run chart visually and learn the distribution of all assets and liabilities under your name, but also set automatic funds aggregation relations for cards of all banks, assemble and manipulate all funds of your family in a planned manner. In this way, you can, as your own wealth manager, easily plan and use your family funds in an organized way to maintain and increase the value.
1. Account Management
You can create, modify and delete your e-family account relations.
1.1 Adding sub-account
All your accounts in the Internet banking system will be displayed in E-family Wealth in default. In addition, accounts of other banks can be added. The balances, details or capital flow of all bank accounts under the E-family can be checked after bundling.
1.2 Account modification
You can modify the e-family account label.
1.3 Account deletion
You can delete the agreement relation of any E-family account.
2. Wealth View
It displays the view for the total assets and liabilities of e-family accounts.
3. Wealth Tendency
It displays the run chart for assets and liabilities of E-family accounts.
4. Income and Expenditure Run Chart
It displays the run chart for income and expenditure of E-family accounts.
5. Inquiry about Balances and Transaction Details of E-family Accounts
You can inquire about the balance and transaction details of E-family accounts on a real-time basis.
6. Wealth Management Advice
Clients can choose the risk tolerance and investment period themselves, and relevant fund or wealth management products will be recommended according to the situation of assets and liabilities of the selected E-family accounts.
7. Preset Objective
Clients can preset the total E-family assets that they plan to achieve in the target period, and the system will display the ratio of completed part to the preset objective according to the actual situation of E-family assets.
8. E-family Movement
It can register the future events and remind such events for personal Internet banking clients.
Industrial Bank (IB) has always attached great importance to the security of clients' transactions and information and has established 12 security considerate measures to ensure the security of Internet banking platform and set users' minds at ease.
Measure 1: Certification by an Authoritative Organization
IB Internet Banking (IB Online) is one of the first Internet banking systems in China certified by the China Information Technology Security Evaluation Center. The security of the system meets the national standards.
Measure 2: Certificate Protection from the China Financial Certification Authority (CFCA)
The Industrial Bank's Internet banking platform employs third-party digital certificates issued by the China Financial Certification Authority (CFCA), which is the only state-level provider of electronic certificates in China's financial sector, to guarantee the security of transactions via Internet banking.
Measure 3: "NetShield" Pre-loaded Digital Certificate
The "NetShield" portable digital certificate of IB Internet banking is small and easy to carry, and as it cannot be duplicated, it can effectively prevent your certificate from being stolen by hackers and Trojans. An added bonus is that the certificate will not be affected if you format your hard drive or reinstall your operating system. This is currently the highest level of protection for Internet banking. In the preloaded certificate, IB bundles the certificate with client information in advance. Any client can use it immediately after receiving such a certificate, which is very easy to operate.
Measure 4: SSL128-digit High-intensity Encryption
The international standard high-intensity encryption channel is adopted in IB Internet banking platform to ensure the security of communication.
Measure 5: Password Lock Protection
If an Internet banking client of IB enters an incorrect password for six times consecutively, the system will lock up the account automatically to prevent logon password or account password from malicious guessing.
Measure 6: Automatic Log-off upon Timeout
After logging on the Internet banking system of IB, if you do not have any operation within 15 minutes, the system will exit the Internet banking system automatically to prevent others from making misoperation.
Measure 7: Personal Smart Messenger
The Internet banking platform of IB will enable you to keep up to date with the latest changes of your funds anywhere and anytime. Once there is any change in the funds of your account, the pre-registered mobile phone will receive the short message about the change sent by our bank.
Measure 8: Secure and Steady Smart Guard
The Smart Guard of IB's institutional Internet banking provides clients with two type of dynamic password verification service, namely SMS and mobile phone QR code. Upon each logon of the Internet banking platform and each transaction require the verification with dynamic password to guarantee the security of transaction.
Measure 9: Convenient and Secure Smart Secretary
The Smart Secretary of IB's institutional Internet banking provides the service of notification on Internet banking information and instruction flowing process and notice of scheduled transfer, which can enable the specific handling officer to learn the execution progress of instructions, and improve the instruction flowing efficiency while ensuring the control on security of funds.
Measure 10: Multi-level Business Procedure Available for Flexible Customization
IB's institutional Internet banking platform allows to set 1-5 levels of business procedures, so institutional clients can set a multi-level business procedure according to their own security needs and establish a secure internal control system with clear labor divisions for all operators on the Internet banking platform, so as to ensure that each transaction on the Internet banking platform can only be sent out after the multi-member approval.
Measure 11: Intelligent Modular Design
Structured in the idea of intelligent modular design, IB's institutional Internet banking platform can offer different operation functions and interfaces to different users to avoid misoperation and hidden security problems: The director and administrator can only perform system setting for the institutional Internet banking but cannot operate the specific service; the specific operators (including handling officer, reviewer and authorizer) can only operate specific service but cannot perform system setting.
Measure 12: Flexible Limit Management
IB's institutional Internet banking platform provides clients with flexible limit management. Institutional clients can set the single-transaction limit and daily limit for each account, and set single transaction limit and authorized daily limit for each operator. Based on the limit management, clients can control the fund operation power of each account and each operator strictly to ensure the security of transactions via Internet banking.TOP