Question: Can I purchase or start AIP in any funds instantly on the day when I activate the fund service via personal internet banking?
Answer: Yes, you can purchase or start AIP immediately.
Question: How can I make risk evaluation?
Answer: In line with the regulatory requirement, after the New Year of 2012, when you purchase wealth management products for the first time, you must go through the procedure for the evaluation over your risk tolerance over the counter. After that, you may go through the evaluation again over the internet banking system.
Question: Why can’t I do any transaction at 15:15?
Answer: The wealth management product system process the account affairs at 15:15 each day, and it will last for about 10 minutes and during this period, you cannot do any transactions regarding wealth management products including inquiry, purchase, and redeeming, etc.
Question: Can a deposit book customer process transaction regarding wealth management products over the internet banking system?
Answer: The deposit book customer can only inquire about the positions of wealth management products and transaction details, but a wealth management card customer may process all transactions regarding wealth management products.
Question: Can a wealth management product purchased over the counter be redeemed via the internet banking system?
Answer: A wealth management card customer may, through the internet banking system, redeem the wealth management product purchased over the counter, but a deposit book customer can only inquire about the transaction.
Question: Can a wealth management product purchased over the counter be inquired about via the internet banking system?
Answer: The wealth management products purchased over the counter either by a wealth management card customer or a deposit book customer can be inquired about via the internet banking system. Some wealth management products only allow enquiry over the counter due to the restriction of the wealth management system.
Question: When a wealth management product becomes mature, when can the funds arrive at account?
Answer: The attributes of a wealth management product include the date of maturity and the cashing date, and the arrival of funds is subject to the cashing date of the wealth management product. The shares of the wealth management product are calculated and confirmed on the business day before the cashing date, and the funds will be transferred to the customer's account on the cashing date. If the date of maturity and cashing date of the wealth management product is the same day, then the funds can arrive on the date of maturity.
Question: Why can't I see the positions on the internet banking system the day before the cashing date of my wealth management product?
Answer: The shares of the wealth management product are calculated and confirmed on the business day before the cashing date, and the funds will be transferred to the customer's account on the cashing date. The detailed confirmation information will be generated after 14: 00 the day before the cashing date and the shares will be cleared, so the customer cannot see the positions on the internet banking system.
Question: Can the certificate be printed after I purchase some certificate treasury bonds on the Internet?
Answer: You can go to any outlet of the IB branch where you have opened your wealth management account to print the certificate with your own original identity certificate and IB card.