IB's collection measures for personal loans encompass, but aren't restricted to, SMS reminders, telephone collection, dispatching collection notice letters to both the borrower and the guarantor, in-person visits, and lawyer debt collection letters. For those who fail to adhere to the loan repayment schedule, IB, based on the situation, will initiate legal proceedings within the statute of limitations of the interrupted loan and guarantee agreements.
Depending on the duration of delinquency, varied collection strategies are implemented for overdue personal loans:
(1)For loans repaid within the grace period, IB sends reminder notifications via SMS.
(2)Loans overdue up to 30 days (inclusive) are addressed by IB's Customer Service Center through telephone collection efforts.
(3)For loans delinquent from 31 to 60 days (inclusive), the primary measures include in-person collection visits and the dispatch of collection notice letters.
(4)Loans overdue from 61 to 90 days (inclusive) - if conventional methods like telephone collection and collection notice letters prove ineffective - primarily employ the dispatch of lawyer debt collection letters, notifying the borrower of the legal ramifications linked to the default.
(5)For loans delinquent beyond 90 days, relevant personnel from IB's Collection and Disposal Department embark on the legal proceedings. Borrowers who meet the criteria for giving in payment will undergo a giving-in-payment arrangement.
IB ensures that these measures are employed while upholding the utmost respect and protection for the client's personal information.