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企业网上银行
FAQs
1. What if the customer certificate is damaged or lost?
2. What if the customer forgets the NetShield password?
3. What if the passwords for the supervisor, administrator or operator are forgotten?
4. Why can’t I log onto Corporate Internet Banking after installing the WINDOWS update patch?
5. After the customer imports the certificate to another computer or the NetShield certificate is shifted to another computer, why is “the page cannot be displayed” prompted when logging on with the c...
6. When logging on with the certificate, the “Select the Certificate” box appears, but the available certificate list is blank and the box is different from the normal certificate check box.
7. After successful logging on to Corporate Internet Banking, the menu on the left cannot be opened normally.
8. When logging on to Corporate Internet Banking, I get returned to the logon page after the logon name and password are input.
9. When a corporate customer makes a payment or transfer, the system prompts “the signing certificate compliant with cn has not become valid”.
10. When a corporate customer makes a payment or transfer, the system prompts “Error: the object does not support this attribute or method. Info: Control might not be installed or installed incorrectl...
11. The page cannot be displayed normally when a frequent account is selected and a yellow “!” is displayed at the bottom left of the page prompting an error in the page.
12. The prompt “object error” is displayed when clicking on the drop down menu for frequent accounts.
13.When signing the certificate, how should “the property or method is not supported by the target” notification be handled?
14. What is the flow for B2B online payment?
15. How can an enterprise apply for opening B2B online payment?
16. How can I print the receipt slip after making B2B payment successfully?
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