Shortening the Distance with Stakeholders, IB Won "Special Awards for Customer Information Disclosure"

On December 1, 2017, the 10th China CSR Report International Seminar, jointly sponsored by China WTO Tribune of Ministry of Commerce, China Business Council for Sustainable Development (CBCSD) and the Embassy of Sweden in Beijing, was held in Beijing, in which the list of winning enterprises of GoldenBee "Excellent Corporate Social Responsibility Report 2017" was released. After evaluation, Industrial Bank Co., Ltd. Sustainable Development Report 2016 issued by IB won the "GoldenBee Excellent Corporate Social Responsibility Report 2017 • Special Awards for Customer Information Disclosure".

The evaluation and selection for GoldenBee Excellent Corporate Social Responsibility Report has been carried out since 2008, which is now one of China's most widely covered and most reliably appraised CSR evaluation event. The event locates and classifies the report from 16 aspects, including structure, technical and principal parameters, and systematically evaluates and studies on it through six dimensions: structural integrity, content substantiation, performance comparability, reliability, readability and creativity. According to GoldenBee CSR Report Evaluation System jointly developed by China WTO Tribune and GoldenBee CSR Consulting, the evaluation is intended to comprehensively evaluate and select excellent report, hoping to show Chinese corporates’ achievements on CSR Report, encourage and strengthen the communication between corporates and stakeholders and promote more corporates to publish high-level CSR report.

Winning the award of "GoldenBee Excellent Corporate Social Responsibility Report 2017 • Special Awards for Customer Information Disclosure" indicates a high recognition toward the professional, transparency and quality of its CSR Report. IB has disclosed its CSR Report every year since 2008 by referring to domestic and overseas social responsibility indicators and report preparation guidance. It also keeps enriching and improving its meaning and content. To better spread its sustainable development concept and generalize social responsibility practice experience, and promote more people to participate in and support the sustainable development of economy, society and environment, IB even took the initiative in the industry to rename CSR Report to Sustainable Development Report in 2009, completely expressing its insistence in the integration of corporate financial and social responsibilities, integrating social responsibilities and sustainable development concept in its business strategy and corporate governance, and exploring the road of sustainable financial development.

Centering on "10th Anniversary of Being Listed, Write A New Chapter for Comprehensive Finance Service Group Development" and highlighting on the corporate mission of "Sincere Service & Common Development", Industrial Bank Sustainable Development Report 2016 takes into full consideration the requests of stakeholders including customers, lays emphasis on the interaction with stakeholders during the operative management, especially the effective response to stakeholder concerns, incorporates the definition and identification of stakeholders, establishes communication mechanism, adopts responsive and improvement measures, as well as the contribution to society and environment. It clearly explains the meaning of social responsibility from management, development, environment, feedback to community and practice, systematically and comprehensively expressing the sustainable development of China’s first equator bank and significantly displaying its features and innovation of fulfilling social responsibilities with the theme on "strongly promoting the finance of supply side", "Industrial Bank’s pension finance creates 'the most beautiful twilight years'", "IB's feelings and responsibility in ten-year efforts of green finance" and "exploring accurate poverty alleviation with multiple innovative solutions". By the end of September 2017, IB’s loan balance for national standard micro- and small-sized enterprises had reached RMB 554.2 billion; "Enjoyable Life" had served more than 1.5 million customers; it had granted green financing totaling RMB 1,354.6 billion for 13,411 corporates and projects, with the financing balance hitting RMB 645.1 billion; loan balance for accurate poverty alleviation had reached RMB 4 billion. All these data shows the outstanding achievements Industrial Bank has made in practicing social responsibility and promoting sustainable financial development. It is even closer to the stakeholders by the vivid image of excellent cases disclosed through the reports on sustainable development and social special issues.